Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Book services, advise customers, and upsell parts in a dynamic automotive environment.
- Company: Leading automotive retailer in Chelmsford with a focus on customer experience.
- Benefits: Competitive salary, generous leave, and training opportunities for growth.
- Other info: Perfect for team players eager to develop their career in a thriving sector.
- Why this job: Join a passionate team and make a difference in customer service within the automotive industry.
- Qualifications: Exceptional communication skills and previous experience with Kerridge/ADP is a plus.
The predicted salary is between 30000 - 40000 £ per year.
An automotive retailer based in Chelmsford is looking for an experienced Service Advisor to join their Aftersales Team. The successful candidate will be responsible for booking services and repairs, advising customers on warranty cover and upselling parts. This role requires exceptional communication skills and a passion for customer service.
Competitive salaries, generous leave, and training opportunities are offered. Previous experience with Kerridge/ADP is an advantage. If you are a team player eager to develop in the automotive industry, apply now!
Senior Service Advisor – Aftercare & Customer Experience in Essex employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor – Aftercare & Customer Experience in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Senior Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of customer service best practices and be ready to share examples of how you've excelled in similar roles. We want to see that passion for customer experience shine through!
✨Tip Number 3
Show off your skills! If you have experience with Kerridge/ADP, make sure to highlight that during your conversations. It’s a great way to stand out from the crowd and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application in front of the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Advisor – Aftercare & Customer Experience in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially any work with Kerridge/ADP. We want to see how your skills match the role, so don’t be shy about showcasing your customer service passion!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Aftersales Team. Share specific examples of how you've excelled in customer service and upselling parts in the past.
Show Off Your Communication Skills: Since this role requires exceptional communication, make sure your application reflects that. Keep your language clear and engaging, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around service bookings and warranty covers. Familiarise yourself with common customer queries and how to upsell parts effectively. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Show Off Your Communication Skills
Since this role is all about customer experience, practice articulating your thoughts clearly and confidently. Think of examples from your past where you've successfully handled customer interactions or resolved issues. This will demonstrate your ability to connect with customers and provide excellent service.
✨Be a Team Player
Prepare to discuss how you’ve collaborated with others in previous roles. Share specific instances where you contributed to team success or supported colleagues. This will highlight your ability to work well within a team, which is crucial for the Aftersales Team.
✨Get Familiar with Kerridge/ADP
If you have experience with Kerridge or ADP, be ready to talk about it! If not, do a bit of research to understand how these systems work. Mentioning your willingness to learn and adapt can also impress the interviewers, showing that you're proactive about your professional development.