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- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Join the friendly team at Eastbourne Mercedes-Benz and grow your career.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Why this job: Make a real impact by delivering first-class customer experiences in the automotive industry.
- Qualifications: Experience in automotive customer service and strong communication skills are essential.
- Other info: Enjoy structured pay scales, career progression, and a supportive work culture.
The predicted salary is between 32000 - 38000 £ per year.
Eastbourne Mercedes-Benz is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
This is a full-time, permanent role. Hours: 42 per week (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis). Salary: OTE up to £38,000 (uncapped) with a basic of £32,000 per annum.
Core benefits and financial wellbeing are provided as part of our commitment to staff wellbeing and career development.
Responsibilities:- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customer’s car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have energy, a warm personality and a real passion for delivering a first-class customer experience. You will have excellent communication skills and the ability to explain technical information clearly. Knowledge of Kerridge / ADP or other essential dealer systems is advantageous. You will be a great team player but also able to work independently using your own initiative. We welcome applicants with experience in a similar automotive customer service role and a passion for cars.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life’s most challenging moments
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor New Eastbourne, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor New Eastbourne, England, United Kingdom
✨Tip Number 1
Get to know the company! Research Eastbourne Mercedes-Benz and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build rapport with customers and colleagues. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. This can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Eastbourne Mercedes-Benz.
We think you need these skills to ace Service Advisor New Eastbourne, England, United Kingdom
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and cars. A warm and friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have in automotive customer service. We’re looking for someone who can manage high volumes of customers and communicate effectively, so give us examples that showcase these skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and hit that apply button!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding service processes and customer care. Familiarise yourself with common terms and systems like Kerridge or ADP, as this will show that you're serious about the role.
✨Show Off Your Communication Skills
Since this role is all about building rapport with customers and colleagues, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated in past roles, especially in high-pressure situations.
✨Demonstrate Team Spirit
Being a team player is crucial for this position. Think of instances where you've collaborated effectively with others. Be ready to discuss how you can contribute to the aftersales team and support your colleagues.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
