Divisional Warranty Manager New United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

We are seeking a highly organised and detail‑driven Warranty Manager to join our fantastic team within the VWG South Accounts. In this role, you will take ownership of the full warranty process—ensuring all claims are submitted, processed, and tracked accurately in line with manufacturer policies. You’ll play a key part in delivering exceptional customer service, maximising warranty recovery, and safeguarding the dealership against audit risks. This position requires a confident communicator who can support colleagues with warranty guidance, maintain strong relationships with manufacturers, and uphold the highest standards of compliance and customer care.

Key Responsibilities

• Customer Care
  • Advise colleagues on warranty coverage to support accurate communication with customers and correct claim submission.
  • Liaise with internal teams regarding the progress of warranty claims when required.
  • Respond to customer enquiries relating to warranty issues in a prompt and professional manner.
  • Check and explain warranty coverage to customers when appropriate.
• Administration & Compliance
  • Process all warranty claims in accordance with manufacturer parameters.
  • Update systems with accurate claim codes, fault diagnoses, and customer complaint details.
  • Maintain accurate records of submissions, credits, rejections, and goodwill contributions.
  • Reconcile claims with manufacturer statements and report results to line managers and the accountant.
  • Check validated claims daily for errors and ensure corrections are made promptly.
  • Communicate recall campaigns and updates to warranty/goodwill procedures.
  • Coordinate vehicle recalls and ensure all affected customers are contacted.
  • Monitor manufacturer time limits to ensure compliance.
  • Verify warranty eligibility for all relevant vehicles.
  • Maintain quality control documentation to support audit readiness.

About You

We’re looking for someone with a technical background, ideally within the automotive industry, who brings strong organisational skills and meticulous attention to detail. You will be confident building positive relationships with colleagues, customers, and manufacturers, and comfortable communicating at all levels across Lookers and VWG.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business.
• Generous annual leave that increases with your length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.
• Eyecare vouchers to help cover vision care needs.
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Optional critical illness cover for peace of mind during life's most challenging moments.

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
• Free will writing services to help plan for the future.
• Flexible life assurance options and partner life assurance for added protection.
• Discounted gym memberships to support an active lifestyle.
• Travel insurance to help you explore with confidence.
• Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6‑month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.