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For Companies At a Glance
- Tasks: Engage with customers through calls, emails, and chats to deliver exceptional service.
- Company: Join one of the UK's top automotive retailers with a focus on teamwork.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Be the voice of Lookers and shape customer experiences in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 26000 - 30000 £ per year.
Newcastle upon Tyne, England, United Kingdom
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes.
Contract Type: Permanent – Full Time
Hours: (40 hours per week) Monday to Saturday 8am to 6pm
Salary: Basic £22,000.00, OTE £30,000.00, Minimum earnings of £26,510.00 (40 hours per week)
Be the Voice of Lookers – Join Us as a Customer Advisor
Are you a customer‑focused communicator with a passion for delivering high‑quality service? Our Customer Contact Centre is growing, and we're looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in shaping the future of customer engagement at Lookers – driving bookings, delivering exceptional service, and supporting key sales and aftersales activity. As a Customer Advisor, you’ll be at the front line of interaction with our customers – handling calls, emails, live chats, and digital enquiries. You’ll use technology and your product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards.
What You'll Be Doing
- Booking essential maintenance efficiently and accurately via outbound calls
- Promote and sell service plans to retain customers
- Provide consistent and professional responses to all enquiry types
- Customer Experience Delivery
- Maintain a friendly, engaging, and helpful tone across all channels
- Ensure customer service aligns with Lookers and manufacturer standards
- Quality & Performance
- Meet or exceed performance expectations across outbound activity
- Maintain high‑quality notes, recall checks, and accurate data entry
- Act as an extension of the dealership team – both sales and aftersales
- Support lead generation for new/used vehicle sales
- Use Lookers systems and CRM platforms efficiently
- Keep up to date with brand, product, and system training
- Ensure GDPR compliance and data accuracy in all interactions
- Working with Others
- Build supportive relationships with colleagues and dealership teams
- Take ownership of problems and follow them through to resolution
- Champion a positive, collaborative, and customer‑focused culture
- Complete all mandatory Lookers and manufacturer training
- Stay updated on changes in product offerings, FCA guidelines, and legislation
- Continuously improve your communication, organisation, and sales skills
What We're Looking For
- Previous experience in a customer service, contact centre, or sales environment (preferred)
- Strong communication skills – written and verbal
- Confident working with technology and CRM systems
- Target‑driven mindset with attention to detail
- Team player who enjoys helping others and learning new skills
- Flexibility to work on a rota including weekends and bank holidays
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers is an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6‑month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Customer Advisor Newcastle upon Tyne, England upon Tyne, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor Newcastle upon Tyne, England upon Tyne, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research Lookers, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Lookers, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to nail those customer interactions.
✨Tip Number 3
Be ready to showcase your tech-savviness! Familiarise yourself with CRM systems and any relevant technology. The more comfortable you are, the better you’ll perform in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there, making your job search a breeze.
We think you need these skills to ace Customer Advisor Newcastle upon Tyne, England upon Tyne, United Kingdom
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Tailor Your Application: Take a moment to tailor your application to our job description. Use keywords from the listing to show us you understand what we're looking for. This will help your application stand out and show us you're genuinely interested in joining our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about our company and the amazing opportunities we offer.
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research Lookers and its values. Understand their commitment to customer service and how they operate within the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Prepare examples from your past experiences where you successfully handled customer interactions, whether through calls, emails, or live chats. Highlight how you maintained a friendly and professional tone while resolving issues.
✨Demonstrate Your Tech Savviness
Familiarise yourself with common CRM systems and technology used in customer service roles. Be ready to discuss how you've used technology to enhance customer experiences in previous jobs. This will reassure the interviewers that you can adapt quickly to their systems.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific customer situations, such as dealing with complaints or promoting service plans. Practising these scenarios will help you articulate your thought process and problem-solving skills effectively.