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For Companies At a Glance
- Tasks: Engage with customers through calls, emails, and chats to deliver top-notch service.
- Company: Join one of the UK's leading automotive retailers with a focus on customer excellence.
- Benefits: Earn up to £30,000 OTE, enjoy generous leave, and access great health perks.
- Why this job: Be the voice of our brand and make a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Flexible working hours and a supportive, inclusive culture await you.
The predicted salary is between 22000 - 30000 £ per year.
Are you a customer-focused communicator with a passion for delivering high-quality service? Our Customer Contact Centre is growing, and we are looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in shaping the future of customer engagement at Lookers - driving bookings, delivering exceptional service, and supporting key sales and aftersales activity. As a Customer Advisor, you will be at the front line of interaction with our customers - handling calls, emails, live chats, and digital enquiries. You will use technology and your product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards.
Responsibilities
- Booking essential maintenance efficiently and accurately via outbound calls
- Promote and sell service plans to retain customers
- Identify upsell opportunities during booking
- Provide consistent and professional responses to all enquiry types
- Maintain a friendly, engaging, and helpful tone across all channels
- Ensure customer service aligns with Lookers and manufacturer standards
- Meet or exceed performance expectations across outbound activity
- Maintain high-quality notes, recall checks, and accurate data entry
- Act as an extension of the dealership team - both sales and aftersales
- Support lead generation for new/used vehicle sales
- Use Lookers systems and CRM platforms efficiently
- Keep up to date with brand, product, and system training
- Ensure GDPR compliance and data accuracy in all interactions
- Build supportive relationships with colleagues and dealership teams
- Take ownership of problems and follow them through to resolution
- Champion a positive, collaborative, and customer-focused culture
- Complete all mandatory Lookers and manufacturer training
- Stay updated on changes in product offerings, FCA guidelines, and legislation
- Continuously improve your communication, organisation, and sales skills
Qualifications
- Previous experience in a customer service, contact centre, or sales environment (preferred)
- Strong communication skills - written and verbal
- Confident working with technology and CRM systems
- Target-driven mindset with attention to detail
- Team player who enjoys helping others and learning new skills
- Flexibility to work on a rota including weekends and bank holidays
Benefits
- Salary: up to £30,000 OTE (including basic of £22,000, plus bonus), with competitive salaries and progression
- Contract Type: Permanent - Full Time; Hours: 40 per week, Monday to Saturday 8am to 6pm
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Healthcare benefits: eyecare vouchers, Smart Health 24/7 GP services, dental insurance, and critical illness cover
- Financial wellbeing: pay advances, free will writing, flexible life assurance options
- Leisure & lifestyle: discounted gym memberships, travel insurance, home and technology vouchers, exclusive discounts
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. All offers of employment are made subject to a 6 month probation period commencing from your start date.
Customer Advisor employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lookers. Understand their values, products, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling calls and enquiries, and you'll be able to showcase your communication skills during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your customer-focused mindset and ability to drive bookings effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join Lookers. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to deliver exceptional service, just like we do at Lookers!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Customer Advisor role by mentioning specific skills and experiences that align with our job description. Show us why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Before the interview, make sure you brush up on your product knowledge and the services offered by Lookers. Familiarise yourself with common customer queries and how to handle them effectively. This will show that you're proactive and ready to engage with customers right from the start.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about your previous experiences and how they relate to the role of a Customer Advisor. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences to illustrate how you've successfully handled customer interactions, whether through calls, emails, or live chats.
✨Be Ready to Discuss Technology
Since you'll be using CRM systems and other technology in this role, be prepared to discuss your experience with these tools. Highlight any relevant skills or training you've had, and express your willingness to learn new systems. This will show that you're adaptable and tech-savvy, which is crucial for the position.