Customer Advisor

Overview

Are you a customer-focused communicator with a passion for delivering high-quality service? Our Customer Contact Centre is growing, and we\’re looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in shaping the future of customer engagement at Lookers – driving bookings, delivering exceptional service, and supporting key sales and aftersales activity. As a Customer Advisor, you\’ll be at the front line of interaction with our customers – handling calls, emails, live chats, and digital enquiries. You\’ll use technology and your product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards.

Responsibilities

• Booking essential maintenance efficiently and accurately via outbound calls
• Promote and sell service plans to retain customers
• Identify upsell opportunities during booking
• Provide consistent and professional responses to all enquiry types
• Maintain a friendly, engaging, and helpful tone across all channels
• Ensure customer service aligns with Lookers and manufacturer standards
• Meet or exceed performance expectations across outbound activity
• Maintain high-quality notes, recall checks, and accurate data entry
• Act as an extension of the dealership team – both sales and aftersales
• Support lead generation for new/used vehicle sales
• Use Lookers systems and CRM platforms efficiently
• Keep up to date with brand, product, and system training
• Ensure GDPR compliance and data accuracy in all interactions
• Build supportive relationships with colleagues and dealership teams
• Take ownership of problems and follow them through to resolution
• Champion a positive, collaborative, and customer-focused culture
• Complete all mandatory Lookers and manufacturer training
• Stay updated on changes in product offerings, FCA guidelines, and legislation
• Continuously improve your communication, organisation, and sales skills

Qualifications

• Previous experience in a customer service, contact centre, or sales environment (preferred)
• Strong communication skills – written and verbal
• Confident working with technology and CRM systems
• Target-driven mindset with attention to detail
• Team player who enjoys helping others and learning new skills
• Flexibility to work on a rota including weekends and bank holidays

Benefits

• Salary: up to £30,000 OTE (including basic of £22,000, plus bonus), with competitive salaries and progression
• Contract Type: Permanent – Full Time; Hours: 40 per week, Monday to Saturday 8am to 6pm
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months\’ full pay for maternity and adoption leave, and 2 weeks\’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Healthcare benefits: eyecare vouchers, Smart Health 24/7 GP services, dental insurance, and critical illness cover
• Financial wellbeing: pay advances, free will writing, flexible life assurance options
• Leisure & lifestyle: discounted gym memberships, travel insurance, home and technology vouchers, exclusive discounts

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Additional information

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. All offers of employment are made subject to a 6 month probation period commencing from your start date.