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For Companies At a Glance
- Tasks: Book services and repairs, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: Competitive salary, bonuses, generous leave, and health benefits.
- Why this job: Join a dynamic team and enhance your customer service skills in the automotive industry.
- Qualifications: Experience in a similar role and a passion for cars and customer service.
- Other info: Ongoing training and career progression opportunities in a supportive environment.
The predicted salary is between 29000 - 35000 £ per year.
About us We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Crewe BMW/MINI 42 Hours. Monday-Friday 8am to 5.30pm Salary: £29,000 per annum plus bonus up to £6,000 Lookers Crewe BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team and our friendly Service Manager, Matt. With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Crewe BMW is the place to be.
As a Service Advisor at BMW, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager.
Responsibilities- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Core Benefits- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Equal Opportunities Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor Crewe, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Crewe, England, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research Lookers Crewe BMW and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain technical stuff clearly and build rapport with customers. Role-play with a friend or family member to get comfortable with discussing car services and upselling parts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Lookers family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Advisor Crewe, England, United Kingdom
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you genuinely care about delivering a top-notch customer experience and have a real passion for cars!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in similar roles. Mention any specific skills or systems you've used, like Kerridge or ADP, as this will catch our eye and show you're a great fit for the Service Advisor position.
Be Clear and Concise: In your cover letter, keep it straightforward and to the point. We appreciate clear communication, so explain your qualifications and experiences in a way that's easy to understand, just like you'd explain technical info to a customer.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding BMW and MINI. Familiarise yourself with common service procedures, warranty covers, and upselling techniques. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Service Advisor, you'll be interacting with customers daily. Practice how to build rapport quickly and communicate technical information clearly. Think of examples from your past experiences where you've successfully handled customer queries or resolved issues to demonstrate your skills.
✨Prepare for Role-Specific Questions
Expect questions about managing high volumes of customers and how you would handle busy periods. Be ready to discuss your experience with dealer systems like Kerridge or ADP, and think of scenarios where you've used your initiative to solve problems independently.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
