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For Companies At a Glance
- Tasks: Book services, advise customers, and manage appointments in a dynamic automotive environment.
- Company: Top automotive retailer in the UK with a focus on people and progression.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Exciting career growth opportunities and continuous training available.
- Why this job: Join a friendly team, develop your skills, and make a real impact in customer service.
- Qualifications: Energetic personality, excellent communication skills, and a passion for customer experience.
The predicted salary is between 32000 - 38000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Mercedes-Benz of Gatwick is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high‑volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
- You must bring heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time.
- Excellent communication skills and the ability to build rapport easily, with the ability to explain technical information clearly and concisely.
- Previous experience using Kerridge / ADP is an advantage, as well as knowledge of other essential dealer systems.
- Excellent teamwork and ability to work independently using your own initiative.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life’s most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Byond card and a wide range of exclusive retail and lifestyle discounts
Equal Opportunities
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Service Advisor New Crawley, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor New Crawley, England, United Kingdom
✨Tip Number 1
Get to know the company! Research Mercedes-Benz of Gatwick and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers and colleagues. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Mercedes-Benz of Gatwick.
We think you need these skills to ace Service Advisor New Crawley, England, United Kingdom
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the automotive industry. A warm and engaging tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Service Advisor role specifically. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get that application in!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, exceptional communication is key. Prepare examples from your past experiences where you successfully built rapport with customers or resolved conflicts. Practising clear and concise explanations of technical information can also set you apart during the interview.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team environment. Share specific instances where you collaborated with colleagues to achieve a common goal. This will resonate well with the interviewers, as they value teamwork in their aftersales department.
✨Prepare for Role-Specific Questions
Anticipate questions related to the responsibilities of a Service Advisor, such as handling bookings, advising on warranty cover, and managing customer expectations. Practising your responses will help you feel more confident and articulate during the interview.