At a Glance
- Tasks: Support service advisors and assist customers in a fast-paced automotive environment.
- Company: Join one of the UK's top automotive retailers with a focus on people.
- Benefits: Competitive salary, generous leave, health benefits, and discounts on tech and gym memberships.
- Other info: Great career development opportunities and a fun team atmosphere.
- Why this job: Kickstart your career with a leading brand while enjoying a supportive work culture.
- Qualifications: Organised, dynamic individuals with a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
About us We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Mercedes Benz of Gatwick
Contract Type: Permanent, full time
Hours: (42) Monday - Friday 8:00am - 6:00pm with one early finish per week, Saturdays on a rota basis 8:00am- 14:00pm.
We are looking for a highly organised and dynamic individual to join our team as a Service Administrator at Mercedes Benz Of Gatwick. This is an excellent opportunity to progress your career whilst also reaping the benefits of working for a leading brand. Our Service Administrators support the day to day running of our service department, by providing high quality administrative support to our Service Advisors in our busy Mercedes division. They are knowledgeable and capable of working at pace whilst providing a first‑class service.
Responsibilities
- Supporting service advisors
- Assist customers at the drive‑thru entrance
- Prep job cards for incoming customers
- Making pre‑calls to customers
- Creating bookings for customers
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Notes: If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Service Admin New Crawley, England, United Kingdom employer: Lookers plc
At Mercedes Benz of Gatwick, we pride ourselves on being a top automotive retailer in the UK, where our employees are our greatest asset. We offer a supportive work culture with extensive career development opportunities, competitive salaries, and a comprehensive benefits package that includes enhanced family leave, health support services, and financial wellbeing initiatives. Join us in a dynamic environment where your contributions are recognised and celebrated, making it an excellent place to grow your career in Crawley.
StudySmarter Expert Advice🤫
We think this is how you could land Service Admin New Crawley, England, United Kingdom
✨Tip Number 1
Get to know the company! Research Mercedes Benz of Gatwick and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service administration. Think about how your skills align with the role and be ready to share examples of your organisational prowess and customer service experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Mercedes Benz of Gatwick.
We think you need these skills to ace Service Admin New Crawley, England, United Kingdom
Some tips for your application 🫡
Show Your Organisational Skills:As a Service Administrator, being organised is key! Make sure to highlight any experience you have in managing tasks or supporting teams. We want to see how you can keep things running smoothly!
Tailor Your Application:Don’t just send the same CV everywhere! Take a moment to tweak your application for this role. Mention specific skills that match the job description, like customer service or admin experience. It shows us you’re genuinely interested!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point—just like we do in our service department!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research Mercedes Benz of Gatwick. Understand their values, the brands they represent, and what makes them a top automotive retailer in the UK. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Service Administrator, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or supported a busy team. Highlighting your ability to work at pace while maintaining high-quality service will resonate well with the interviewers.
✨Prepare for Customer Interaction Scenarios
Since the role involves assisting customers, think about how you would handle various customer service scenarios. Be ready to discuss how you would approach customer queries or complaints, demonstrating your commitment to providing first-class service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the Service Administrator role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
