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For Companies At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on customer service.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Why this job: Join a dynamic team and make a difference in customer experiences every day.
- Qualifications: Experience in automotive aftersales and excellent communication skills required.
- Other info: Inclusive workplace with great career progression opportunities.
The predicted salary is between 29000 - 32000 £ per year.
About Us
We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands and operating over 150 dealerships across the UK and Ireland.
Contract Type: Permanent, full‑time
Salary: OTE up to £38,000 (uncapped); basic £29,000‑£32,000 per annum depending on experience.
Working Hours: 42 hours per week, Monday‑Friday 08:00‑17:00 plus Saturday mornings on rota basis.
Responsibilities:
- Book MOTs, services and other repair work for customers.
- Advise customers about warranty cover and upsell additional parts / accessories.
- Liaise with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
- Manage a high volume of customers daily, including telephone calls and online booking queries.
- Inform customers of turnaround times and ensure effective communication throughout the time a customer’s car is in the workshop.
- Maintain accurate customer records and update the systems when bookings are made.
Qualifications:
- Experience working in an automotive aftersales role.
- Excellent communication skills and the ability to build rapport.
- Knowledge of dealer systems such as Kerridge/ADP an advantage.
- A passion for customer service and cars.
- A warm personality and the ability to explain technical information in a clear and concise way.
Core Benefits:
- Competitive salaries with structured pay scales and progression opportunities.
- Generous annual leave increasing with length of service.
- Enhanced family leave including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to cover vision care needs.
- Smart Health – 24/7 access to GP services to support mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Critical illness cover for peace of mind during life’s most challenging moments.
- Financial Wellbeing MyView PayNow – access a portion of your pay as you earn with a user‑friendly app.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers.
- Beyond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunity: Lookers and Charles Hurst are equal‑opportunity employers, committed to a working environment that is free from discrimination, inclusive and empowers employees to bring their whole self to work.
Service Advisor Carlisle, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Carlisle, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Service Advisor role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Advisors and practice your responses. Show off your customer service skills and passion for cars – it’s what they want to see!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience in aftersales and customer service.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor Carlisle, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in automotive aftersales and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and cars. Share specific examples of how you've built rapport with customers in the past, as this is key for us.
Show Off Your Communication Skills: Since communication is crucial in this role, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, we want to see how you can explain technical details in a way that's easy to understand.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you'll be one step closer to joining our fantastic team!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around aftersales processes. Familiarise yourself with common services, warranties, and the dealer systems mentioned in the job description, like Kerridge or ADP. This will show that you're not just passionate about cars but also ready to hit the ground running.
✨Practice Your People Skills
As a Service Advisor, you'll be dealing with customers all day long. Practise how to build rapport and communicate effectively. Role-play with a friend or family member to get comfortable explaining technical information in a way that's easy to understand. Remember, a warm personality goes a long way!
✨Prepare for Common Questions
Think about the types of questions you might be asked during the interview. Prepare answers for scenarios like handling difficult customers or managing a busy workload. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Show Enthusiasm for the Role
Let your passion for customer service and the automotive industry shine through. Share specific examples of why you love working in this field and how you can contribute to the team. Employers want to see that you're genuinely excited about the opportunity to help customers and enhance their experience.
