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- Tasks: Book services and repairs, advise customers, and manage appointments in a fast-paced environment.
- Company: Join one of the UK's top automotive retailers with a focus on teamwork and growth.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in customer service.
- Qualifications: Experience in automotive service roles and strong communication skills are essential.
- Other info: Enjoy a supportive culture that celebrates success and offers career progression opportunities.
The predicted salary is between 32000 - 38000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Brighton Mercedes-Benz is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Service Advisor Brighton, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Brighton, England, United Kingdom
✨Tip Number 1
Get to know the company! Research Brighton Mercedes-Benz and understand their values, culture, and what they look for in a Service Advisor. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and technical knowledge. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor Brighton, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your previous roles have prepared you for this position. Let us know what makes you the perfect fit!
Show Off Your Communication Skills: As a Service Advisor, communication is key! In your application, demonstrate your ability to convey information clearly and build rapport with customers. We love seeing examples of how you've excelled in this area before.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team at Brighton Mercedes-Benz!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research Brighton Mercedes-Benz and its values. Understand their commitment to customer service and how they support their employees. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, exceptional communication is key. Prepare examples from your past experiences where you've successfully built rapport with customers or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Passion for Cars
Make sure to express your enthusiasm for the automotive industry. Share any relevant experiences or knowledge about vehicles that could impress the interviewers. This passion can set you apart from other candidates who may not have the same level of interest.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you're proactive and serious about your career development, which aligns perfectly with Brighton Mercedes-Benz's commitment to nurturing talent.
