About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Birmingham Vauxhall & Changan
Contract Type: Full Time, Permanent
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: up to £70,000 OTE (including basic up to £45,000 - £55,000 DOE, plus bonus)
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Aftersales Manager to lead the aftersales team.
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Aftersales Manager to lead the aftersales team.
As a Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed!
You'll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
Responsibilities
Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
Analyse local market statistics to identify opportunities within the territory
Organise departmental forecasts and reports in a clear and timely manner
Manage and own our Customer Satisfaction
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits:
Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with your length of service
Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
Eyecare vouchers to help cover vision care needs
Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
Dental insurance for everyday dental care and unexpected treatments
Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
Free will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
Discounted gym memberships to support an active lifestyle
Travel insurance to help you explore with confidence
Access to home and technology vouchers
bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
TPBN1_UKTJ
Aftersales Manager in Birmingham employer: Lookers plc
At Jaguar Land Rover, we pride ourselves on being an exceptional employer, offering a supportive work environment led by our Aftersales Manager, Jennifer Rusack. With a strong focus on career progression and comprehensive training opportunities, including manufacturer accredited schemes and specialised training in Hybrid & Electric vehicles, we empower our technicians to excel in their roles. Our inclusive culture fosters personal growth and well-being, complemented by competitive salaries, generous leave policies, and a range of health and lifestyle benefits that make working with us both meaningful and rewarding.
