Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with bookings and provide top-notch service in a busy automotive environment.
- Company: Join one of the UK's top automotive retailers with a focus on people and growth.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Why this job: Kickstart your career in the automotive industry with training and progression opportunities.
- Qualifications: Experience in customer service and a passion for cars are essential.
- Other info: Be part of a supportive team that celebrates success and fosters inclusivity.
The predicted salary is between 29000 - 35000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Ayr Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor Ayr, Scotland, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Ayr, Scotland, United Kingdom
✨Tip Number 1
Get to know the company! Research Ayr Audi and their values. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their mission and culture.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you’ll need to build rapport with customers and colleagues alike. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your passion for cars and customer service! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as someone who truly fits the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Ayr Audi. Let’s get you on board!
We think you need these skills to ace Service Advisor Ayr, Scotland, United Kingdom
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars and customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experience top-notch.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight any relevant experience in the automotive industry and showcase your communication skills. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your previous roles and responsibilities. We appreciate when candidates can communicate effectively, just like we expect you to do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer and its values. Understand their commitment to customer service and how they support their employees. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples from your past experiences where you've successfully built rapport with customers or resolved issues. Practising clear and concise explanations of technical information can also set you apart, especially if you can relate it to the role.
✨Prepare for Role-Specific Questions
Expect questions about booking services, managing customer expectations, and upselling products. Think of scenarios where you've excelled in similar tasks and be ready to discuss them. This will demonstrate your relevant experience and how you can contribute to their aftersales team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training opportunities available or how success is measured in the role. This shows your enthusiasm for growth and your interest in the company’s culture, making a lasting impression on the interviewers.
