At a Glance
- Tasks: Book services, advise customers, and manage queries in the automotive sector.
- Company: Join Lookers plc, a leading name in the automotive industry.
- Benefits: Enjoy competitive salaries, gym memberships, and wellness support.
- Other info: Permanent full-time position with opportunities for growth.
- Why this job: Combine your passion for cars with a rewarding customer service role.
- Qualifications: Experience in the automotive industry and a love for cars.
The predicted salary is between 25000 - 32000 € per year.
Lookers plc is seeking a motivated individual for a Permanent Full Time position focused on customer service within the automotive sector. The successful candidate will be responsible for booking services, advising customers, and liaising with the Aftersales department, handling high volumes of daily queries.
We are looking for someone with a passion for cars and experience in the industry. Competitive salaries, gym memberships, and additional benefits are offered to support your wellbeing.
Automotive Service Advisor - Upsell, Schedule & Customer Care employer: Lookers plc
Lookers plc is an excellent employer that prioritises employee wellbeing and growth, offering competitive salaries alongside benefits such as gym memberships. With a dynamic work culture centred on customer service in the automotive sector, employees are encouraged to develop their skills and passion for cars while working in a supportive environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - Upsell, Schedule & Customer Care
✨Tip Number 1
Get to know the company inside out! Research Lookers plc, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about advising customers and handling queries, think of scenarios where you can demonstrate your problem-solving abilities and how you can upsell services effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips on the interview process and what Lookers plc really values in their staff.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Lookers plc.
We think you need these skills to ace Automotive Service Advisor - Upsell, Schedule & Customer Care
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let your love for cars shine through! Share any relevant experiences or stories that highlight your enthusiasm for the automotive industry. We want to see that you’re not just looking for a job, but that you genuinely care about the field.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your customer service skills and any experience you have in booking services or handling queries. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We value clarity, so make it easy for us to see why you’d be a great fit for the Automotive Service Advisor position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff About Cars
Brush up on your automotive knowledge before the interview. Be ready to discuss different car models, common issues, and service requirements. This will show your passion for the industry and help you connect with the interviewer.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle high volumes of queries effectively.
✨Practice Upselling Techniques
Since upselling is part of the role, think of ways you can suggest additional services to customers. Role-play scenarios with a friend or family member to get comfortable with these conversations. This will help you articulate your approach during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the Aftersales department. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
