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For Companies At a Glance
- Tasks: Support the Service Team and ensure exceptional customer service at our state-of-the-art centre.
- Company: Top automotive retailer in the UK, committed to employee growth and wellbeing.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Why this job: Join a friendly team and make a real impact on customer experiences.
- Qualifications: Experience in the automotive industry with strong leadership and communication skills.
- Other info: Great career progression opportunities in an inclusive and supportive environment.
The predicted salary is between 37000 - 43000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Middlesbrough Ford Transit Centre
Contract Type: Permanent, full-time
Salary: £43,000 OTE, includes basic of £37,000 per annum
Hours: Monday to Friday 8.30am - 6pm, Saturday as required
At our incredible state‑of‑the‑art Middlesbrough Ford Transit Centre, we are delighted to be recruiting for an Assistant Service Manager to support our Service Team. We are searching for a hard‑working and talented individual who is enthusiastic about change and continuous improvement to join us on our exciting journey!
You will be responsible for supporting our Service Advisors and helping to develop the team. Through your guidance, they will ensure our customers are offered the highest standard of service whenever they visit us to get their car serviced, or when they need help or advice with the upkeep of their vehicle. Our service team really are at the heart of ensuring our world class service is delivered so it’s crucial we acknowledge our customers, respond quickly and aim to get the service right first time and every time.
Responsibilities
- Provide guidance, training, and appraisals to each of the Service Advisors to encourage a forward‑thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience.
- Liaise with the Aftersales Manager to monitor department performance against budget and identify any shortfall, and implement plans to improve the performance where necessary.
- Organising invoicing for Service advisors.
- Focussing on NPS calls, getting customer service feedback across to the Service advisors and working with the team to come up with a resolution.
- Support your line manager with organising departmental forecasts and reports in a clear and timely manner.
- Working in sync with the full Aftersales department, including Advisors, Technicians and Apprentices to ensure the smooth running of the department.
You will be someone who has excellent leadership and communication skills and can demonstrate a successful blend of confidence and assertiveness when dealing with people. You will have a warm personality, be empathetic and friendly, and have an approachable and professional manner. Experience working in a similar role in the automotive industry, with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail are also important. Ideally, we are looking for a Senior Service Advisor with heaps of experience wanting to progress to the next level or a current Assistant Service Manager who is looking to join an innovative company with plenty of progression opportunities!
This is the perfect job for someone who loves working as part of a friendly team, and is truly focused on delivering an exceptional customer experience with the ability to turn any challenging situations into positive experiences. You must have a full and valid UK driving license.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life’s most challenging moments.
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Assistant Service Manager New Middlesbrough, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager New Middlesbrough, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share examples of how you've motivated teams or improved customer service in past roles. This will highlight your fit for the Assistant Service Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fantastic team.
We think you need these skills to ace Assistant Service Manager New Middlesbrough, England, United Kingdom
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the automotive industry shine through! We want to see that you're excited about the role and ready to contribute to our team at Middlesbrough Ford Transit Centre.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in leadership and customer service. We love seeing how your skills align with what we’re looking for in an Assistant Service Manager!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer and its values. Understand their commitment to customer service and how they support their employees. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully guided a team or improved service delivery. Highlight your ability to motivate others and create a positive work environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've turned a challenging experience into a positive one. This will showcase your problem-solving skills and your commitment to delivering exceptional customer service, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges or how success is measured in the role. This not only shows your interest but also gives you valuable insights into what the company values in an Assistant Service Manager.