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For Companies At a Glance
- Tasks: Lead a team of Service Advisors to deliver exceptional customer service and maximise satisfaction.
- Company: Join one of the UK's top automotive retailers with a focus on people and progression.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Why this job: Make a real impact in a friendly team while advancing your career in the automotive industry.
- Qualifications: Strong leadership skills and experience in the automotive sector are essential.
- Other info: Enjoy a supportive environment with training opportunities and a focus on wellbeing.
The predicted salary is between 35000 - 42000 £ per year.
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Position: Customer Service Manager / Assistant Service Manager
Location: Lookers Middlesbrough Ford / BYD / Used Car HUB.
Contract Type: Permanent, full-time.
Salary: £42,200 OTE, includes basic of £35,000 per annum.
Hours: Monday to Friday 8.30am - 6pm, Saturday as required.
Responsibilities:
- Provide guidance, training, and appraisals to each of the Service Advisors to encourage a forward-thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience.
- Liaise with the Aftersales Manager to monitor department performance against budget and identify any shortfall, and implement plans to improve the performance where necessary.
- Organising invoicing for Service advisors.
- Focussing on NPS calls, getting customer service feedback across to the Service advisors and working with the team to come up with a resolution.
- Support your line manager with organising departmental forecasts and reports in a clear and timely manner.
- Working in sync with the full Aftersales department, including Advisors, Technicians and Apprentices to ensure the smooth running of the department.
Qualifications & Requirements:
You will be someone who has excellent leadership and communication skills and can demonstrate a successful blend of confidence and assertiveness when dealing with people. You will have a warm personality, be empathetic and friendly, and have an approachable and professional manner. Experience working in a similar role in the automotive industry, with the ability to deal with a variety of responsibilities along with strong organisational skills and an eye for detail are also important. Ideally, we are looking for a Senior Service Advisor with heaps of experience wanting to progress to the next level or a current Assistant Service Manager who is looking to join an innovative company with plenty of progression opportunities! This is the perfect job for someone who loves working as part of a friendly team, and is truly focused on delivering an exceptional customer experience with the ability to turn any challenging situations into positive experiences. You must have a full and valid UK driving licence.
Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Critical illness cover for peace of mind during life's most challenging moments.
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunity:
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Assistant Service Manager Middlesbrough, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager Middlesbrough, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at Lookers. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Lookers and their values. Show us you’re not just another candidate; demonstrate how your experience aligns with our commitment to exceptional customer service.
✨Tip Number 3
Practice your leadership skills! As an Assistant Service Manager, you’ll need to guide and motivate your team. Think of examples from your past roles where you’ve successfully led a team or resolved conflicts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our fantastic team.
We think you need these skills to ace Assistant Service Manager Middlesbrough, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant Service Manager role. Highlight your leadership abilities and any relevant automotive experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved customer satisfaction or led a team to success in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully guided a team or resolved conflicts. Highlight how your approach led to improved performance or customer satisfaction.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you turned a negative experience into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's training programmes, team dynamics, or future goals. This shows that you're not just interested in the job, but also in how you can grow within the company.
