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For Companies At a Glance
- Tasks: Support the Service Team and ensure exceptional customer service in a dynamic automotive environment.
- Company: Join one of the UK's top automotive retailers with a focus on people and innovation.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Other info: Exciting opportunities for progression in a supportive and inclusive workplace.
- Why this job: Be part of a friendly team dedicated to delivering outstanding customer experiences and career growth.
- Qualifications: Experience in the automotive industry with strong leadership and communication skills.
The predicted salary is between 37000 - 43000 £ per year.
About us We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Sheffield Ford Contract Type: Permanent, full-time Salary: £43,000 OTE, includes basic of £37,000 per annum Hours: Monday to Friday 8.30am - 6pm, Saturday as required
At our incredible state‑of‑the‑art Sheffield Ford, we are delighted to be recruiting for an Assistant Service Manager to support our Service Team. We’re searching for a hard‑working and talented individual who is enthusiastic about change and continuous improvement to join us on our exciting journey!
You will be responsible for supporting our Service Advisors and helping to develop the team. Through your guidance, they will ensure our customers are offered the highest standard of service whenever they visit us to get their car serviced, or when they need help or advice with the upkeep of their vehicle. Our service team really is at the heart of ensuring our world‑class service is delivered so it’s crucial we acknowledge our customers, respond quickly and aim to get the service right first time and every time.
Responsibilities
- Provide guidance, training, and appraisals to each of the Service Advisors to encourage a forward‑thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience.
- Liaise with the Aftersales Manager to monitor department performance against budget and identify any shortfall, and implement plans to improve the performance where necessary.
- Organise invoicing for Service advisors.
- Focus on NPS calls, get customer service feedback across to the Service advisors and work with the team to come up with a resolution.
- Support your line manager with organising departmental forecasts and reports in a clear and timely manner.
- Work in sync with the full Aftersales department, including Advisors, Technicians and Apprentices, to ensure the smooth running of the department.
You will be someone who has excellent leadership and communication skills and can demonstrate a successful blend of confidence and assertiveness when dealing with people. You will have a warm personality, be empathetic and friendly, and have an approachable and professional manner. Experience working in a similar role in the automotive industry, with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail are also important. Ideally, we are looking for a Senior Service Advisor with heaps of experience wanting to progress to the next level or a current Assistant Service Manager who is looking to join an innovative company with plenty of progression opportunities!
This is the perfect job for someone who loves working as part of a friendly team, and is truly focused on delivering an exceptional customer experience with the ability to turn any challenging situations into positive experiences. You must have a full and valid UK driving licence.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
- Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers.
- bYond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunities
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6‑month probation period commencing from your start date.
Assistant Aftersales Manager Sheffield, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Aftersales Manager Sheffield, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at Sheffield Ford or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Sheffield Ford, their values, and what they look for in an Assistant Aftersales Manager. Tailor your answers to show how you fit right into their team.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've guided teams or improved customer service in past roles. They want someone who can inspire and elevate the Service Advisors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Sheffield Ford.
We think you need these skills to ace Assistant Aftersales Manager Sheffield, England, United Kingdom
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your enthusiasm for delivering exceptional customer experiences. We want to see how you can turn challenges into positive outcomes, so share any relevant examples!
Tailor Your Experience: Don’t just list your previous roles; connect your experience to the responsibilities mentioned in the job description. We’re looking for someone who can support our Service Advisors and improve team performance, so make that clear!
Be Personable and Professional: Your written application should reflect your warm personality and professional manner. Use a friendly tone while maintaining professionalism, as we value approachable candidates who can lead with empathy.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Sheffield Ford!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer and its values. Understand their commitment to customer service and how they support their employees. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Aftersales Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully guided a team or improved service delivery. Highlight your ability to motivate others and create a positive work environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling challenging customer situations. Think of specific instances where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and your commitment to delivering exceptional customer service, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges or how success is measured in the role. This not only shows your interest but also gives you valuable insights into what it would be like to work there.