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- Tasks: Lead the aftersales team and ensure exceptional customer service.
- Company: Top automotive retailer in the UK with a focus on people.
- Benefits: Competitive salary, generous leave, health support, and discounts.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Experience in premium automotive aftersales and team leadership.
The predicted salary is between 55000 - 75000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Wimbledon Volkswagen
Contract Type: Permanent
Full Time Hours: (44 hours per week) Monday to Friday 7am to 6pm
Salary: up to £75,000 OTE (including basic up to £55,000, plus bonus)
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Service Manager to lead the aftersales team. As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed!
You’ll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
Responsibilities
- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
- Analyse local market statistics to identify opportunities within the territory
- Organise departmental forecasts and reports in a clear and timely manner
- Manage and own our Customer Satisfaction
Qualifications
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Equal Opportunities
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Aftersales Manager Wimbledon, England, United Kingdom employer: Lookers plc
Contact Detail:
Lookers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager Wimbledon, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Wimbledon Volkswagen. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what makes Wimbledon Volkswagen tick and how you can contribute to their success as an Aftersales Manager.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for customer service and team leadership show!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Wimbledon Volkswagen.
We think you need these skills to ace Aftersales Manager Wimbledon, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in the automotive industry and any leadership roles you've held. We want to see how you can bring your unique skills to our team!
Showcase Customer Service Skills: Since customer satisfaction is key for us, emphasise your ability to deliver exceptional service. Share specific examples of how you've gone above and beyond for customers in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Lookers plc
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s values and the specifics of the Aftersales Manager role. Familiarise yourself with their customer service approach and how they manage their aftersales team. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your experience in managing teams. Prepare examples of how you've motivated staff, improved performance, or handled difficult situations. Highlighting your ability to coach and develop others will resonate well with the interviewers.
✨Customer-Centric Mindset
Since this role is all about exceptional customer service, come equipped with stories that demonstrate your commitment to customer satisfaction. Discuss how you’ve gone above and beyond for customers in the past, and how you plan to instil that same ethos in your team.
✨Prepare Questions
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and performance expectations. This not only shows your interest but also helps you gauge if the company is the right fit for you.