At a Glance
- Tasks: Lead the aftersales operation, ensuring exceptional service and team development.
- Company: Top automotive retailer in the UK with a focus on people and innovation.
- Benefits: OTE up to £75k, company car, flexible hours, and generous leave.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Shape a new site and make a real impact in a fast-growing brand.
- Qualifications: Experience in premium automotive aftersales and strong leadership skills.
The predicted salary is between 60000 - 75000 € per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Aftersales Manager – Omoda JAECOO Battersea – New Site Opening | Join the Launch Team
Salary: OTE up to £75k
Hours: 44 hours per week, Monday–Friday
What you’ll do
- Lead the full aftersales operation — service, workshop and customer care
- Develop and coach your team through structured 1:1s, performance management and ongoing training
- Drive departmental targets and deliver brand KPIs across service, parts and CSI
- Ensure compliance across all service and warranty activity
- Own customer satisfaction and embed a culture of exceptional service
What you’ll get
- £75,000+ OTE with uncapped commission and a bonus guarantee
- Company car, including EV options
- Full training, leadership support and a proven operational framework
- Flexibility across your week — Saturdays on rota basis, but we aim to work in a way that suits your lifestyle
- Genuine progression within a fast‑growing brand and a new site with room to shape and build your own team
What matters
You’re confident, people‑focused and commercially sharp. You know how to lead a team, stay organised and set high standards. You care about customers, you thrive on operational excellence, and you want a role where your leadership and ambition directly influence the success of the department.
Enjoy access to a brand‑new vehicle through our Car Benefit Solutions scheme, offering a cost‑effective, fully maintained car as part of your employment package (available after 6 months of employment). You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Beyond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Aftersales Manager Battersea, England, United Kingdom employer: Lookers plc
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our people, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. At our new Battersea site, you will have the opportunity to lead a dynamic team in a fast-growing brand, with genuine progression pathways and the flexibility to balance work and life. Join us to shape your own team and make a significant impact in a culture that values exceptional service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager Battersea, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute to their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and improved customer satisfaction. This is key for a role like Aftersales Manager, where people skills are crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Aftersales Manager Battersea, England, United Kingdom
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional customer service and leading a motivated team.
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in aftersales and any leadership roles you've had. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Lookers plc
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specific role of an Aftersales Manager. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've developed and motivated teams in the past. Highlight any structured training or performance management strategies you've implemented to drive success.
✨Demonstrate Customer-Centric Thinking
Customer satisfaction is key in this role. Be ready to talk about how you've previously ensured exceptional service experiences. Use real-life scenarios to illustrate how you’ve handled customer complaints or improved service delivery, showing that you truly care about the customer experience.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries that reflect your interest in the role and the company. For example, ask about the company's approach to aftersales excellence or how they support team development. This shows you're serious about contributing to their success.
