At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: Competitive salary, generous leave, and discounts on tech purchases.
- Other info: Opportunities for progression and continuous training available.
- Why this job: Join a friendly team and kickstart your career in the automotive industry.
- Qualifications: Passion for customer service and experience in a similar role preferred.
The predicted salary is between 32000 - 38000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Position Details
- Contract Type: Permanent
- Full time Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
- Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum
Guildford Lookers Van Centre is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.
Role Overview
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help develop your knowledge and experience along with the team, allowing you to establish a strong career within the industry. This is an opportunity not to be missed! As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high‑volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first‑class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Service Advisor in Surrey employer: Lookers Motor Group Limited
As one of the top three automotive retailers in the UK, we pride ourselves on fostering a supportive and dynamic work environment at our Guildford Lookers Van Centre. Our commitment to employee development is reflected in our comprehensive training programmes and generous benefits package, which includes competitive salaries, enhanced family leave, and opportunities for career progression. Join us to be part of a team that values your contributions and encourages your growth within the thriving automotive industry.
Contact Details:
Lookers Motor Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Surrey
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical knowledge. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for cars and customer service during interviews. Share personal stories that highlight your experience and enthusiasm, as this will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Lookers Van Centre.
We think you need these skills to ace Service Advisor in Surrey
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their automotive needs.
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in the automotive industry and showcase your communication skills. We love seeing how your background fits with what we do!
Be Clear and Concise:In your cover letter, keep it clear and to the point. We appreciate straightforward communication, so explain why you’re the perfect fit for our team without rambling on. Remember, we’re looking for someone who can communicate effectively with customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Lookers Van Centre!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples from your past experiences where you successfully built rapport with customers or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Passion for Cars
Make sure to express your enthusiasm for the automotive industry. Share any relevant experiences or knowledge about cars that could set you apart from other candidates. This passion can resonate well with the interviewers and highlight your fit for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and career progression within the company. This shows that you’re not just interested in the job, but also in how you can grow with them.
