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- Tasks: Book services, advise customers, and manage appointments in a dynamic automotive environment.
- Company: Join Wearside Audi, a leading automotive retailer with a supportive culture.
- Benefits: Enjoy competitive pay, generous leave, health perks, and discounts on tech and leisure.
- Why this job: Kickstart your career in the automotive industry with training and progression opportunities.
- Qualifications: Strong communication skills and a passion for customer service; automotive experience is a plus.
- Other info: Be part of an inclusive team that values your growth and wellbeing.
The predicted salary is between 24000 - 36000 £ per year.
About us Wearside Audi is one of the top automotive retailers in the UK, proudly representing 32 manufacturer brands with a large range of new and used vehicles from over 150 dealerships across the UK and Ireland. We invest in a rewards and benefits package to support your career, wellbeing, and life outside of work.
Contract Type: Permanent, part time
Hours: 16 Hours weekly (Monday and Friday 8am to 6pm, Saturdays 8am to 2pm on a rota basis)
Role Wearside Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. You will join our friendly aftersales team and work with colleagues and customers. You will report to our aftersales manager to develop your knowledge and career within the industry. This is an opportunity not to be missed. As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is an exciting opportunity with potential for progression.
Responsibilities:
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts / accessories that benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication while the car is in the workshop
- Maintaining accurate customer records and updating the systems when bookings are made
As a Service Advisor you should bring energy, a warm personality and a passion for delivering a first-class customer experience. You will have excellent communication skills and the ability to explain technical information clearly. Experience using Kerridge/ADP is advantageous, as well as knowledge of other essential dealer systems. You should be a strong team player who can also work independently using your own initiative. Experience in a similar automotive customer service role is desirable.
Qualifications / Requirements:
- Strong communication and customer-service orientation
- Ability to explain technical information clearly to customers
- Experience with Kerridge / ADP is advantageous
- Knowledge of dealer systems and automotive aftersales processes
- Team player who can also work independently
- Experience in the automotive industry and a passion for cars
Core Benefits:
- Competitive salaries with structured pay scales and progression
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers for vision care
- Smart Health – 24/7 GP access for wellbeing
- Dental insurance for routine and unexpected treatments
- Critical illness cover
Financial Wellbeing:
- MyView PayNow – access a portion of pay as you earn with budgeting tools
- Free will writing services
- Flexible life assurance options
Leisure & Lifestyle:
- Discounted gym memberships
- Travel insurance
- Home and technology vouchers
- bYond card and exclusive retail discounts
We strongly believe in nurturing our people with manufacturer brand and management training to enhance career development opportunities. We are committed to an inclusive, equal-opportunity workplace where everyone can reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment. Checks may include verification of recent employment, address, credit history and a standard criminal record check. For roles that require driving, a driving licence check will also be carried out. All offers are subject to a 6-month probation period from start date.
We take our data protection responsibilities seriously. Our privacy notice explains how we collect and use data, your rights, and how to exercise them. Please read it to understand how we may process your data.
Service Advisor in Sunderland employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Sunderland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wearside Audi. Understand their values, the brands they represent, and what makes them stand out in the automotive industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain technical info clearly. Try role-playing with a friend or family member to get comfortable discussing car services and repairs. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. Whether it’s resolving an issue or upselling a product, having these stories ready will demonstrate your ability to deliver a first-class customer experience.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor in Sunderland
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars shine through! Mention any relevant experience or personal stories that highlight your enthusiasm for the automotive industry. We want to see that you’re not just looking for a job, but that you genuinely care about the work you'll be doing.
Tailor Your Application: Make sure to customise your application to fit the Service Advisor role at Wearside Audi. Highlight your customer service skills and any experience with dealer systems like Kerridge/ADP. This shows us that you’ve done your homework and are serious about joining our team!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it gives you a chance to explore more about Wearside Audi and what we stand for.
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Stuff
Familiarise yourself with the automotive industry, especially the services offered by Wearside Audi. Brush up on common aftersales processes and be ready to discuss how you can contribute to enhancing customer experiences.
✨Showcase Your Communication Skills
As a Service Advisor, clear communication is key. Prepare examples of how you've effectively communicated technical information to customers in the past. This will demonstrate your ability to explain complex details simply and clearly.
✨Demonstrate Team Spirit
Wearside Audi values teamwork, so be ready to share instances where you've successfully collaborated with colleagues. Highlight your ability to work independently as well, showing that you can take initiative when needed.
✨Prepare for Role-Specific Questions
Expect questions about your experience with systems like Kerridge/ADP. If you have experience in similar roles, prepare to discuss specific scenarios where you managed high volumes of customer interactions and how you handled them efficiently.
