Used Car Sales Manager in Stourbridge

Stourbridge Mercedes-Benz is seeking a Used Car Sales Manager to lead an established department within a premium automotive franchise. This permanent role offers an industry-leading remuneration package, in-house training, and a structured career path.

Hours: 44 hours per week including a mix of Monday to Friday with one late finish, Saturday, and Sunday on a rota basis.

Salary: Up to £80,000 OTE (basic plus bonus) depending on experience.

Responsibilities:

• Managing the full sales process from web inquiry to phone and showroom interactions.
• Managing staff performance through structured 121s, training, and development.
• Implementing department targets and brand KPIs.
• Buying vehicles and maintaining up-to-date stock pricing.
• Ensuring full FCA compliance within the Sales Department.
• Managing and owning the Customer Satisfaction process.
• Overseeing day-to-day showroom operations including vehicle valuations, workshop prep, imaging, and showroom presentation; coordinating with the divisional buyer, prep Technicians, detailers, and photography team to meet marketing standards.

Qualifications & Experience:

• You will have prior experience in a similar premium automotive environment with a proven track record in transactional sales and delivering exceptional customer service.
• You should demonstrate experience in leading a highly motivated team and know how to get the best out of each team member.
• Experience monitoring financial performance against budget and identifying/addressing shortfalls promptly is essential.
• You will need the ability to understand finance and insurance product regulations and have excellent communication, influencing, and negotiation skills.
• A full UK driving licence is essential.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.

Health & Wellbeing:

• Eyecare vouchers for vision care needs.
• Smart Health – 24/7 GP access for mental and physical wellbeing.
• Dental insurance for everyday care and unexpected treatments.
• Critical illness cover for peace of mind.

Financial Wellbeing:

• MyView PayNow – access a portion of pay as you earn with features to stream, save, and track money.
• Free will writing services to help plan for the future.
• Flexible life assurance options and partner life assurance for added protection.

Leisure & Lifestyle:

• Discounted gym memberships.
• Travel insurance for confidence while travelling.
• Access to home and technology vouchers.
• Beyond card and exclusive retail and lifestyle discounts.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team and celebrate success at all levels.

Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment free from discrimination, inclusive, and empowering our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to commencing employment, including verification of recent employment, address, credit history, and a standard criminal record check. For roles requiring a driving licence, a licence check will also be carried out. All offers of employment are made subject to a 6-month probation period from your start date. We take our data protection responsibilities seriously and are committed to privacy rights. Our privacy notice explains what data we collect, why, with whom we share it, and how long we keep it; please read it to understand how we may collect and use your data.