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- Tasks: Assist customers and manage parts orders in a dynamic automotive environment.
- Company: Join one of the UK's top automotive retailers with a supportive culture.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and gym memberships.
- Why this job: Be part of a friendly team and make a real impact in customer service.
- Qualifications: Experience in a similar role and strong communication skills required.
- Other info: Great career development opportunities and a commitment to inclusivity.
The predicted salary is between 25000 - 27000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Full Time, Permanent
Salary: £25,000 - £27,000 dependent on brand experience, plus bonus!
Hours: 42 hours (Monday to Friday 8am to 5pm, Saturdays 8am to 12pm on a rota basis)
Are you a Parts Advisor in search of a new challenge? We are on the hunt for an experienced and enthusiastic Parts Advisor. This is an excellent opportunity for the right person to join our friendly and professional team and be integral to the smooth running of our parts department. Working alongside a friendly and hard-working team of parts advisors, you will be able to build relationships and manage our customer’s expectations.
As a Parts Advisor, you will ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock with the Parts Manager.
Responsibilities:
- Assisting the Parts Manager with daily duties
- Completing Vehicle health checks for workshop
- Ensuring all items are correctly located and stock control
- Receiving orders & ensuring returns are up to date
- Answering calls from customers
- Providing excellent customer care
You will have previous experience gained in a similar role. You will possess excellent communication skills and practical knowledge of computer systems. It is important that you can work as part of a team as well as having the ability to work independently. You will be a people person with excellent verbal and written communication skills.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Parts Advisor in Stourbridge employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Stourbridge
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions specific to the Parts Advisor role. Think about how your experience aligns with their needs, especially around customer care and stock management. Practice makes perfect!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Parts Advisor in Stourbridge
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the automotive industry shine through! We want to see that you're excited about the role of Parts Advisor and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on your previous roles in parts advising or customer service, and don’t forget to mention any specific skills that match what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Parts
Brush up on your knowledge of automotive parts and their functions. Being able to discuss specific parts and their applications will show that you’re not just a people person, but also someone who understands the technical side of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to manage customer expectations effectively.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and the brands they represent. Understanding their commitment to employee development and customer care will help you align your answers with what they’re looking for in a Parts Advisor.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and stock management. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your experience and enthusiasm for the role.
