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- Tasks: Supervise and motivate a team of Technicians & Apprentices in a dynamic workshop environment.
- Company: Join one of the UK's top automotive retailers with a commitment to employee growth.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and lifestyle.
- Why this job: Advance your career in the motor trade while ensuring customer satisfaction and high service standards.
- Qualifications: Experience as a Workshop Controller and strong leadership skills required.
- Other info: Enjoy a supportive culture that celebrates success and offers brand-specific training.
The predicted salary is between 28800 - 43200 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Role: Workshop Controller at Stoke BMW.
Hours: Monday– Friday 8-6pm, Saturdays on rota basis.
Salary: £36,000 plus bonus opportunity.
An exciting opportunity has come up at Stoke BMW/MINI as we’re on the lookout for an experienced Workshop Controller to join our dynamic team. This role is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career. You will supervise and motivate our team of Technicians & Apprentices and pro-actively review, prioritise the daily workload. You will be a crucial part of our Aftersales Department and report into the Service Manager. You will receive ongoing support to ensure you have the tools needed to perform to the very best of your ability, and you will have opportunities for brand specific training to progress within the motor trade industry.
The successful candidate will be responsible for the day-to-day running of the workshop, ensuring the service and repair technicians achieve their daily targets. You will assist the Service Manager in ensuring the department provides the best possible service to customers and achieves agreed profits and retention levels. You will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.
Responsibilities:
- Ensuring that all working practices comply with company, DVSA, health and safety, and OEM policy.
- Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
- Maintaining relationships with the vehicle manufacturer and providing support to Technicians during repairs to ensure high standards are achieved and maintained within the workshop and surrounding areas.
- Liaising with colleagues and other departments to ensure a top quality service for customers.
- Scheduling work to meet customer needs, considering workshop targets, job complexity, and parts availability.
- Assisting with technical challenges by supporting the team and writing technical reports.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Critical illness cover for peace of mind during life’s most challenging moments.
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Workshop Controller in Stoke-on-Trent employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at Stoke BMW or similar companies. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and management skills. Be ready to discuss how you’ve motivated teams and handled challenges in previous roles. Show them you’re the Workshop Controller they need!
✨Tip Number 3
Don’t just wait for job openings—create your own opportunities! If you see a company you love, reach out directly. Express your interest in working with them, even if there’s no current vacancy. It shows initiative!
✨Tip Number 4
Apply through our website for the best chance of landing that Workshop Controller role. It’s the quickest way to get your application in front of the right people and shows you’re serious about joining the team!
We think you need these skills to ace Workshop Controller in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in managing teams and any relevant automotive qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team at Stoke BMW. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it's improving workshop efficiency or enhancing customer satisfaction, we want to know how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll get all the latest updates on your application status directly from us!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to workshop operations and automotive service standards. Familiarise yourself with the latest trends in the industry, as well as the specific brands that the company represents. This will show that you're not just interested in the role but are also passionate about the automotive field.
✨Showcase Leadership Skills
As a Workshop Controller, you'll be supervising a team. Prepare examples of how you've successfully led teams in the past, resolved conflicts, or motivated others. Think about specific situations where you made a positive impact on team performance or customer satisfaction.
✨Understand Customer Focus
Customer satisfaction is key in this role. Be ready to discuss how you would ensure high levels of service and quality checks. Share any experiences where you went above and beyond to meet customer needs or improve service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the company's approach to training and development, how they measure success in the workshop, or what challenges the team currently faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
