At a Glance
- Tasks: Lead the aftersales team and ensure exceptional customer service.
- Company: Top automotive retailer in the UK with a diverse range of brands.
- Benefits: Competitive salary, generous leave, health perks, and lifestyle discounts.
- Other info: Join a supportive workplace that values diversity and personal growth.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in premium automotive aftersales and team leadership required.
The predicted salary is between 55000 - 70000 £ per year.
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
Location: St Helens Vauxhall
Contract Information
- Contract Type: Permanent, full-time
- Hours: 44 hours per week, Monday to Friday 7am to 6pm
- Salary: up to £70,000 OTE (including basic up to £55,000, plus bonus)
Job Overview
We are looking for an ambitious and talented Service Manager to lead the aftersales team. As an Aftersales Manager you will act as a role model for customer service excellence, develop meaningful relationships with customers, coach and motivate the team, and report to the General Manager.
Responsibilities include managing all aspects of the department, ensuring performance targets, and driving productivity.
Responsibilities
- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward‑thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify any shortfall and implement plans to improve performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
Qualifications
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers.
- bYond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunity Employer
We lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Aftersales Manager in St Helens employer: Lookers Motor Group Limited
As one of the top three automotive retailers in the UK, we offer a dynamic and supportive work environment in St Helens, where our Aftersales Managers can thrive. With competitive salaries, generous annual leave, and a strong focus on employee wellbeing, we empower our team to achieve their full potential while delivering exceptional customer service. Our commitment to professional growth, alongside unique benefits like enhanced family leave and access to health services, makes us an excellent employer for those seeking a rewarding career in the automotive industry.
Contact Details:
Lookers Motor Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in St Helens
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Know their values and be ready to share how your experience aligns with their goals. This shows you're genuinely interested and not just another candidate.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Aftersales Manager role. Highlight your leadership skills and customer service experience, and don’t forget to show your passion for the automotive industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Aftersales Manager in St Helens
Some tips for your application 🫡
Show Your Passion for Aftersales:When writing your application, let us see your enthusiasm for the automotive industry and aftersales management. Share specific examples of how you've delivered exceptional customer service and led teams to success in similar roles.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Aftersales Manager position. Highlight relevant experience, skills, and achievements that align with our job description. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture.
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the automotive industry and the specific company’s values. Research their aftersales processes and customer service standards. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand Customer Satisfaction Metrics
Familiarise yourself with key performance indicators related to customer satisfaction in the automotive sector. Be ready to discuss how you would monitor and improve these metrics in your role, as this is crucial for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s goals, challenges in the aftersales department, and how they measure success. This not only shows your interest but also helps you gauge if the company aligns with your career aspirations.
