Service Advisor/Senior Advisor

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Contract type: Permanent, full-time

Salary: £26,000 Basic, Plus Annual Bonus

We\’re looking for a Service Advisor to join the team here at SEAT CUPRA. This role is offered on a permanent basis on a 42-hour per week contract including Saturday mornings on a rota, with a very competitive starting salary of £26,000 and a generous, uncapped bonus. Also on offer is the chance to develop your career with a premium brand. This is an opportunity not to be missed!

Location: Stockport SEAT/CUPRA

Working hours: 42 hours per week, Monday – Friday 8:00am – 5:30pm, Saturday on a rota basis 8am – 12pm

Join a friendly and efficient Aftersales department led by a talented Service Manager. We will support your development through continuous training and 1-to-1s. Our Service Advisors play a vital role in delivering a personalized, premium experience to customers, guiding them through servicing, MOT, and repairs with expertise and knowledge. Ongoing training, including customer experience workshops, will enhance your skills.

• Booking MOTs, services, and repairs
• Advising on warranty cover and upselling parts/accessories
• Coordinating with the Aftersales team to schedule appointments
• Managing high customer volume, calls, and online queries
• Communicating turnaround times and updates effectively
• Maintaining accurate customer records and updating systems

Ideal candidates will have energy, a warm personality, excellent communication skills, and the ability to build rapport. Experience with Kerridge/ADP is advantageous. You should be able to work both independently and as part of a team, with a passion for customer service and cars. Previous experience in a similar automotive role is preferred.

If your skills and experience align with our needs, please apply today. Our Talent Acquisition Team will be in touch.

About Us

We are among the top three automotive retailers in the UK, representing 32 manufacturer brands across over 150 dealerships. We value our people highly and offer a competitive rewards package, including salary progression, generous leave, car schemes, enhanced family leave, critical illness cover, tech discounts, employee assistance, and more.

Lookers is an equal opportunities employer committed to a discrimination-free, inclusive workplace where everyone can excel. Successful applicants will undergo employment checks including employment history, address verification, credit, criminal record, and driving license checks where applicable.

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