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For Companies At a Glance
- Tasks: As a Service Advisor, you'll book services and communicate with customers about their vehicle needs.
- Company: Join Lookers Motor Group, a top UK automotive retailer with a commitment to employee growth.
- Benefits: Enjoy competitive pay, generous leave, health perks, and discounts on tech and lifestyle.
- Why this job: Be part of a dynamic team in a state-of-the-art showroom, enhancing customer experiences daily.
- Qualifications: Bring your energy, communication skills, and passion for cars; previous experience is a plus.
- Other info: This role offers continuous training and a supportive work environment focused on success.
The predicted salary is between 21600 - 43200 £ per year.
Service Advisor role at Lookers Motor Group Limited
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Details
Location: Tonbridge Mercedes-Benz
Contract Type: Permanent – Full Time
Hours: 42 hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum
Mercedes-Benz of Tonbridge is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customer’s car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars! If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life\’s most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Byond card and a wide range of exclusive retail and lifestyle discounts
Legal and Employment Information
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Data Privacy
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Motor Vehicle Manufacturing
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Service Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Lookers Motor Group. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your previous experience in customer service and how it relates to the automotive industry. Be ready to share specific examples of how you've successfully handled customer inquiries and resolved issues.
✨Tip Number 4
Showcase your communication skills during any interactions with the recruitment team. Being able to convey technical information clearly and concisely is crucial for a Service Advisor role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you managed customer interactions or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application that demonstrate your ability to explain technical information clearly and build rapport with customers.
Show Enthusiasm for the Brand: Research Lookers Motor Group and Mercedes-Benz. In your application, convey your enthusiasm for the brand and how you align with their values, particularly in providing a first-class customer experience.
How to prepare for a job interview at Lookers Motor Group Limited
✨Show Your Passion for Customer Service
As a Service Advisor, your role revolves around delivering an exceptional customer experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to service excellence.
✨Familiarise Yourself with Automotive Terminology
Understanding basic automotive terms and concepts will help you communicate effectively with both customers and technicians. Brush up on common jargon and be ready to explain technical information clearly and concisely during the interview.
✨Highlight Your Teamwork Skills
The role involves liaising with various departments, so showcasing your ability to work well in a team is crucial. Prepare to discuss instances where you've collaborated successfully with others to achieve a common goal.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your genuine interest in the role and the company. Ask about the team dynamics, training opportunities, or what success looks like in the Service Advisor position at Lookers Motor Group.