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For Companies At a Glance
- Tasks: Assist customers with bookings and provide top-notch service in a fast-paced environment.
- Company: Join Charles Hurst Belfast Land Rover, a leader in the automotive industry known for exceptional customer care.
- Benefits: Enjoy a competitive salary, bonus potential, and continuous training opportunities for career growth.
- Why this job: Be part of a friendly team that values communication and offers a chance to develop your skills.
- Qualifications: Previous experience in customer service or the automotive industry is preferred; strong communication skills are essential.
- Other info: This role offers flexible working hours and a supportive environment focused on inclusivity.
The predicted salary is between 26000 - 32000 £ per year.
OTE
GBP £32,000.00/Yr.
Overview
Charles Hurst Belfast Land Rover
Contract Type: Permanent, full-time
Salary: Basic £26,000 + Bonus up to £6,000
Working Hours: Monday – Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis
Charles Hurst Belfast Land Rover is recruiting for an experienced and dedicated Senior Service Advisor / Executive to join our Aftersales Team on-site. You will work alongside our aftersales team to provide Charles Hurst\’s first-class customer service, ensuring exceptional customer satisfaction and a seamless customer journey.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our Aftersales Manager Lauren Mitchell, who will help enhance your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Senior Service Advisor you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Charles Hurst!
Responsibilities
- Booking MOTs, services, and other repair work for our customers while prioritizing their needs and preferences to ensure a seamless experience.
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer and enhance their vehicle experience.
- Liaising with the full Aftersales department to organize and schedule appointments, ensuring efficient workload management and high-quality service delivery.
- Managing a high volume of customer interactions daily, including telephone calls and online booking queries, ensuring each customer feels valued and informed.
- Informing customers of turnaround times and ensuring effective communication throughout the time a customer’s car is in the workshop, providing updates and addressing any concerns.
- Maintaining accurate customer records and updating systems when any bookings have been made, ensuring a smooth follow-up and continued customer engagement.
As an aftersales executive at our busy dealership, you must have heaps of energy, a warm personality, and a real passion for delivering a first-class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today, and a member of the Talent Acquisition Team will be in touch.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
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Service Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by Charles Hurst Belfast Land Rover. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Charles Hurst to gain insights into the company culture and expectations for the Service Advisor role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in customer service, particularly in the automotive industry. Be ready to share specific examples of how you've handled customer interactions and resolved issues, as this will showcase your suitability for the position.
✨Tip Number 4
Demonstrate your communication skills by practicing how to explain technical information clearly and concisely. You might even consider role-playing common customer scenarios to build your confidence in delivering exceptional service.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles as a Service Advisor or similar positions, showcasing your communication skills and ability to manage customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and cars. Mention specific experiences where you successfully managed customer expectations or resolved issues, demonstrating your suitability for the role.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as effective communication, teamwork, and the ability to explain technical information clearly. If you have experience with Kerridge or ADP systems, be sure to mention it.
Show Enthusiasm for the Company: Research Charles Hurst Belfast Land Rover and express your enthusiasm for their commitment to customer satisfaction and team development. Mention how you align with their values and how you can contribute to their aftersales team.
How to prepare for a job interview at Lookers Motor Group Limited
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer interactions in the past, focusing on your communication skills and how you ensured customer satisfaction.
✨Familiarise Yourself with the Company
Research Charles Hurst Belfast Land Rover and understand their values, services, and customer base. This knowledge will help you tailor your responses and demonstrate your genuine interest in the company during the interview.
✨Prepare for Technical Questions
Since the role involves advising customers on technical matters, be ready to discuss your understanding of automotive services and repairs. Brush up on common vehicle issues and how they relate to customer service to show your expertise.
✨Demonstrate Teamwork and Initiative
Highlight your ability to work both independently and as part of a team. Share specific instances where you took the initiative to solve a problem or improve a process, showcasing your proactive approach to work.