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For Companies At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Lookers Motor Group is a leading UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive salaries, career development, and a supportive, inclusive workplace.
- Why this job: Join a dynamic team, enhance your customer service skills, and make a real impact.
- Qualifications: Energetic individuals with great communication skills and a passion for customer service are welcome.
- Other info: Experience with Kerridge/ADP is a plus; apply today to kickstart your career!
The predicted salary is between 30000 - 48000 £ per year.
Glasgow Audi is recruiting for a dedicated Service Advisor to join our Aftersales Team which includes Service Advisors, Vehicle Technicians, and our friendly Aftersales Manager, Stephen Cane.
Responsibilities:
- Booking MOTs, services, and other repair work for customers.
- Advising customers about warranty cover and upselling parts/accessories.
- Liaising with the Aftersales department to schedule appointments.
- Managing high customer volume, calls, and online bookings.
- Informing customers of turnaround times and maintaining communication.
- Maintaining accurate customer records and updating systems.
Qualifications:
- We seek energetic individuals with a warm personality, excellent communication skills, and a passion for customer service.
- Experience with Kerridge / ADP is advantageous.
- Ability to explain technical info clearly and work independently is essential.
- We welcome applicants with automotive industry experience and a customer service passion.
If interested, please apply today or contact us at michaeltaylor3@lookers.co.uk for more information.
Lookers is one of the UK’s top three motor vehicle retailers, representing 32 manufacturers across over 150 dealerships. We offer competitive salaries, benefits, and career development opportunities, including manufacturer training and annual awards. We are an equal opportunities employer committed to a discrimination-free, inclusive environment.
Successful applicants will undergo employment checks, including employment verification, address, credit, criminal record, and driving license checks as applicable.
Service Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
michaeltaylor3@lookers.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by Lookers Glasgow Audi. Understanding their specific offerings will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires excellent communication and a warm personality, think of examples from your past experiences where you successfully handled customer queries or complaints.
✨Tip Number 3
If you have experience with Kerridge or ADP systems, be ready to discuss it. If not, consider doing some research or even a short online course to get familiar with these tools, as they are advantageous for the role.
✨Tip Number 4
Prepare to demonstrate your ability to manage high volumes of customer interactions. Think of strategies you've used in the past to stay organised and efficient, as this will show your capability to thrive in a busy environment.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Service Advisor position. Tailor your application to highlight relevant experience and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and the automotive industry. Highlight any specific experience with Kerridge or ADP systems, as this is advantageous.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and the automotive industry. Mention how your skills align with the role and provide examples of how you've successfully managed customer interactions in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Lookers Motor Group Limited
✨Show Your Passion for Customer Service
As a Service Advisor, your role revolves around customer interaction. Make sure to express your enthusiasm for helping customers and providing excellent service during the interview. Share specific examples of how you've gone above and beyond for customers in the past.
✨Familiarise Yourself with Automotive Terminology
Since the role involves explaining technical information to customers, it's crucial to be comfortable with automotive terminology. Brush up on common terms and concepts related to services and repairs so you can communicate effectively and confidently.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise explanations of your previous experiences. Highlight situations where you successfully managed customer queries or complaints, showcasing your ability to maintain a positive rapport.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples from your past experiences where you handled high-pressure situations or difficult customers, and be ready to discuss how you resolved those issues.
