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For Companies At a Glance
- Tasks: Assist customers with vehicle servicing, MOTs, and repairs while managing bookings.
- Company: Join Lookers Motor Group, a leading UK automotive retailer with 150+ dealerships.
- Benefits: Enjoy a competitive salary, annual bonuses, and continuous training opportunities.
- Why this job: Be part of a friendly team and grow your career with a premium brand.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Experience in the automotive industry or knowledge of cars is a plus.
The predicted salary is between 26000 - 36400 £ per year.
Join to apply for the Service Advisor role at Lookers Motor Group Limited.
Contract details
- Contract type: Permanent, full-time
- Salary: £26,000 Basic, Plus Annual Bonus
Location and hours
- Based at Colchester Jaguar Landrover
- Working hours: 42 hours per week, Monday – Friday 8:00am - 5.30pm, Saturday mornings on a rota 8am – 12pm
Role overview
We are seeking a Service Advisor to join our friendly and efficient Aftersales department. You will provide customers with a personalized, premium experience by advising on vehicle servicing, MOTs, and repairs, and managing customer records and bookings. The role offers continuous training and development opportunities, and a chance to grow your career with a premium brand.
Responsibilities
- Booking MOTs, services, and repairs for customers
- Advising customers on warranty cover and upselling parts/accessories
- Coordinating with the Aftersales team to organize appointments based on workload
- Managing high-volume customer interactions via phone and online booking queries
- Communicating turnaround times and updates during vehicle servicing
- Maintaining accurate customer records and updating systems accordingly
Candidate profile
Ideal candidates will have excellent communication skills, a warm personality, and a passion for delivering first-class customer service. Experience with Kerridge/ADP is advantageous. You should be a team player capable of working independently, with experience in the automotive industry or a strong interest in cars and customer service.
About us
We are one of the UK's top automotive retailers, representing 32 manufacturer brands across over 150 dealerships. We offer competitive salaries, benefits, and a supportive working environment.
Service Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the brands and services offered by Lookers Motor Group. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. Since the role requires managing high-volume customer interactions, being able to convey information clearly and warmly will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Lookers Motor Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your customer service skills and ability to work in a team. Highlighting these will demonstrate that you are a great fit for the Service Advisor role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any roles where you've managed bookings or provided advice to customers, as these are key aspects of the Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've successfully handled customer interactions and resolved issues in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, teamwork, and organisation. If you have experience with Kerridge/ADP, be sure to mention it, as this could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Advisor.
How to prepare for a job interview at Lookers Motor Group Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering a premium experience.
✨Familiarise Yourself with the Automotive Industry
Since the role is within the automotive sector, it’s beneficial to brush up on your knowledge of cars, servicing, and repairs. Being able to discuss industry trends or specific vehicle models can demonstrate your genuine interest and make you stand out.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing high-volume interactions, and upselling products. Practising your responses will help you feel more confident and articulate during the interview.
✨Highlight Teamwork and Independence
The job requires both teamwork and the ability to work independently. Be ready to provide examples of how you've successfully collaborated with others in a team setting, as well as instances where you took initiative on your own.
