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For Companies At a Glance
- Tasks: Book services and repairs, advise customers, and manage appointments in a fast-paced environment.
- Company: Join Lookers Motor Group, a supportive and inclusive workplace.
- Benefits: Earn up to £35,000 with great perks like health cover and gym discounts.
- Why this job: Make a difference by helping customers while developing your career in the automotive industry.
- Qualifications: Experience with dealer systems and strong communication skills are a plus.
- Other info: Enjoy a vibrant team culture with opportunities for growth and training.
The predicted salary is between 29000 - 35000 £ per year.
Join to apply for the Service Advisor role at Lookers Motor Group Limited
Permanent, full-time
Salary: OTE up to £35,000 (uncapped), basic £29,000 per annum
Working Hours: 42 hours per week, Monday – Friday 8am – 5.30pm, Saturday rota 8am – 12.30pm
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records and updating the systems when any bookings have been made
Qualifications
Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
Excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a clear and concise way.
Great team player but able to work independently using your own initiative.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life\’s most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Beyond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
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Service Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Lookers Motor Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain technical info clearly. Role-play with a friend or family member to get comfortable discussing car services and repairs in a way that customers can easily understand.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining Lookers Motor Group. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your relevant experience, especially if you've used Kerridge or ADP before. We want to see how you can bring your skills to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to show us you can explain technical info easily.
Be Yourself: We love a good team player, but we also value individuality! Let your personality shine through in your application. Share examples of how you've built rapport with customers or worked independently using your initiative.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Service Advisor. Understand the ins and outs of booking MOTs, services, and repair work. Brush up on your knowledge of warranty covers and upselling techniques, as these will likely come up during the interview.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice explaining technical information in a clear and concise manner. You might want to role-play with a friend or family member to get comfortable discussing complex topics in an easy-to-understand way.
✨Demonstrate Team Spirit
Being a great team player is essential, so think of examples from your past experiences where you worked well with others. Be ready to share how you can contribute to the Aftersales department and help manage high volumes of customers effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You could ask about the training opportunities available or how success is measured for a Service Advisor at Lookers Motor Group.
