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- Tasks: Own the customer journey, arranging services and repairs while delivering top-notch service.
- Company: Join Lookers Motor Group, a leader in the automotive industry with a supportive culture.
- Benefits: Earn up to £34,000 OTE, enjoy generous leave, and access health and wellbeing perks.
- Why this job: Make a real impact by providing first-class customer experiences in a dynamic environment.
- Qualifications: Experience in the automotive industry and exceptional communication skills are essential.
- Other info: Enjoy comprehensive training and growth opportunities in a welcoming workplace.
The predicted salary is between 28000 - 34000 £ per year.
Join to apply for the Senior Service Advisor role at Lookers Motor Group Limited in Preston, England.
Salary: up to £34,000 OTE (basic £28,000 + bonus). Hours: 42 hours per week Monday-Friday 08:00-17:30, Saturday on rota 08:00-12:00.
As a Senior Service Advisor you will take ownership of the full customer journey, arranging MOTs, services and repairs via telephone, finalising paperwork, and supporting the management team to deliver Lookers first‑class customer service.
You must have previous experience in the automotive industry, knowledge of Kerridge/ADP or other automotive systems is a plus, and a full UK driving licence is required.
Responsibilities
- Communicating efficiently with all customers for service, repair and MOT bookings.
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer.
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes.
- Maintaining accurate customer records, and updating the systems when any bookings have been made.
- Supporting the Aftersales Manager, and ensuring all processes are followed accurately by the other team members on the Service desk.
Qualifications
- Exceptional communication skills, with a customer‑first approach.
- Strong teamworking abilities, alongside effective organisation and time management.
- Confidence working in a fast‑paced, target‑driven environment.
- Service Advisor experience gained from a leading automotive dealer is essential.
- You’ll be energetic, have a warm personality and a real passion for delivering a first‑class customer experience.
- Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems.
What We Offer
- Competitive salary of £28,000 basic, plus Service Bonus of £6,000 (uncapped).
- Comprehensive training and development opportunities, with room to grow within Lookers.
- A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well‑being.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Critical illness cover for peace of mind during life\’s most challenging moments.
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers.
- bYond card and a wide range of exclusive retail and lifestyle discounts.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email keirafarrer@lookers.co.uk.
Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Employment checks will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. All offers of employment are made subject to a 6 month probation period commencing from your start date.
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Senior Service Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lookers Motor Group. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience as a Service Advisor can benefit Lookers, especially your customer service skills and knowledge of automotive systems.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Senior Service Advisor position!
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your experience in the automotive industry and any relevant systems like Kerridge or ADP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for delivering first-class customer service and your ability to work in a fast-paced environment. Let us know why you're the perfect fit for our team!
Show Off Your Communication Skills: As a Senior Service Advisor, exceptional communication is key. In your application, demonstrate your ability to communicate effectively with customers and team members. We love seeing examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you'll be one step closer to joining our fantastic team at Lookers. Don’t miss out on this opportunity!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially if you've worked with systems like Kerridge or ADP. Familiarise yourself with common service and repair processes, as well as the customer journey, so you can speak confidently about how you can enhance that experience.
✨Show Off Your Communication Skills
As a Senior Service Advisor, communication is key. Practice articulating how you would handle customer queries and complaints. Think of examples from your past experience where you’ve successfully resolved issues or upsold services, and be ready to share those stories.
✨Demonstrate Team Spirit
This role requires strong teamwork, so be prepared to discuss how you collaborate with others. Share specific instances where you supported your team or contributed to a positive work environment. Highlighting your ability to work well under pressure will also impress them.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company culture and growth opportunities. For example, ask about the training and development programmes they offer or how they measure success in the role.
