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- Tasks: Support customers by managing vehicle orders and maintaining accurate records.
- Company: Join Lookers, a top UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy hybrid work, competitive salary, enhanced holidays, and health support.
- Why this job: Be part of a dynamic team that values your growth and celebrates success.
- Qualifications: Previous administrative experience and strong communication skills are essential.
- Other info: This entry-level role offers training and career development opportunities.
The predicted salary is between 24150 - 25750 £ per year.
We are happy to announce due to a team expansion we have a Sales Support Advisor role available based at our Group Fleet office in Harrogate. This is a Hybrid working role.
This is an interesting and varied role; you will report into Terry our Group Fleet Team Leader and work alongside a team of Sales Support Advisors in providing a professional and efficient service to Group Fleet customers.
- To support in the management and ordering of vehicles for customers
- To use the internal fleet management system and comply with the laid down procedures when processing and managing customer orders
- To ensure all customer records/databases are complete and up to date
- To deal with internal and external queries in a pro-active and professional manner
- To ensure the highest level of customer service is provided to Group Fleet customers
We would also like you to be confident, organised and brilliant at communicating! The ideal candidate will be IT literate and confident using computer databases. Do you have previous administrative experience? You could be the perfect candidate we’re looking for!
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus:
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Sales Support Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by Lookers. Understanding their fleet management processes and customer service expectations will help you stand out during discussions.
✨Tip Number 2
Practice your communication skills, as this role requires excellent verbal and written communication. Consider role-playing scenarios where you handle customer queries to demonstrate your proactive approach.
✨Tip Number 3
Get comfortable with using databases and fleet management systems. If you have experience with similar software, be ready to discuss it in detail, showcasing your IT literacy and ability to adapt quickly.
✨Tip Number 4
Network with current or former employees of Lookers if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Sales Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and skills that align with the Sales Support Advisor role. Emphasise your IT literacy and any experience with customer service or database management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in previous positions.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to handle queries professionally. Use keywords from the job description to demonstrate that you understand the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Lookers Motor Group Limited
✨Research the Company
Before your interview, take some time to learn about Lookers and their values. Understanding their commitment to customer service and employee development will help you align your answers with what they are looking for.
✨Showcase Your Communication Skills
As a Sales Support Advisor, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both in your responses and by asking insightful questions during the interview.
✨Highlight Relevant Experience
If you have previous administrative or customer service experience, make sure to discuss it. Provide specific examples of how you've successfully managed customer queries or used databases, as this will show you have the skills needed for the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to customer service or order management. Think through potential scenarios and how you would respond, demonstrating your problem-solving abilities and customer focus.
