At a Glance
- Tasks: Manage reservations, process fines, and provide top-notch customer service.
- Company: Join Fourways Vehicle Solutions, part of the UK's leading motor retailers.
- Benefits: Enjoy competitive salary, generous leave, and health perks.
- Other info: Dynamic work environment with a focus on career development.
- Why this job: Be part of a supportive team with great growth opportunities.
- Qualifications: Strong admin skills, excellent communication, and customer service experience.
The predicted salary is between 22000 - 29000 € per year.
Overview
Whitchurch, Shropshire
Salary: £25,500 per annum
Hours: Monday-Friday 08:30 - 17:00 or 09:00 - 17:30 on alternative weeks
Contract: Permanent
Start Date: Jan 2026
About the Role
We are looking for an organised and enthusiastic Reservations Administrator to join our friendly fast-paced team at Fourways Vehicle Solutions, part of the Lookers Group, one of the UK's leading motor retailers. You will play a key role in supporting our reservations operations, logging and processing fines, penalties, and damage reports, maintaining accurate records, and providing first-class customer service.
What You'll Do
- Process and manage fines, penalties, and damage claims
- Communicate professionally with customers and suppliers
- Maintain accurate documentation and reports
- Support the wider Reservations team with daily rental and admin tasks
What We're Looking For
- Strong administrative and IT skills (Microsoft Office)
- Excellent communication and attention to detail
- Team player with a positive can-do attitude
- Previous experience in customer service or call handling
Why Join Us
At Fourways Vehicle Solutions, we offer a friendly supportive environment with great benefits, opportunities for growth, and the backing of a national brand.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave including 6 months full pay for maternity and adoption leave and 2 weeks full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eye care vouchers to help cover vision care needs
- Smart Health 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow access a portion of your pay as you earn with features to stream, save, and track your money through a user-friendly app
- Free Will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Bydon card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment, which include verifying your recent employment, address, credit history, and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Note all offers of employment are made subject to a 6-month probation period commencing from your start date.
Reservations Administrator employer: Lookers Motor Group Limited
At Fourways Vehicle Solutions, part of the Lookers Group, we pride ourselves on fostering a friendly and supportive work environment in Whitchurch, Shropshire. As a Reservations Administrator, you'll benefit from competitive salaries, generous annual leave, and extensive health and wellbeing support, all while being part of a national brand that values your contributions and invests in your career growth through tailored training opportunities. Join us to be part of a team that celebrates success and empowers you to reach your full potential.
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fourways Vehicle Solutions and the Lookers Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills, especially your customer service background, which is key for this role.
✨Tip Number 3
Show off your IT skills! Since strong administrative and IT skills are a must, be ready to discuss your experience with Microsoft Office and any other relevant software. Maybe even bring up a time when you used these skills to solve a problem.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which can set you apart from other candidates.
We think you need these skills to ace Reservations Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Reservations Administrator role. Highlight your administrative skills, customer service experience, and any relevant IT skills. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit for our friendly team at Fourways Vehicle Solutions.
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Reservations Administrator. Familiarise yourself with the key responsibilities like processing fines and maintaining accurate records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your administrative and IT skills during the interview. Be ready to discuss your experience with Microsoft Office and any relevant software. You might even want to prepare examples of how you've used these skills in previous roles to impress the interviewers.
✨Communicate Like a Pro
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Think about how you would handle customer queries or complaints and be prepared to role-play scenarios. This will demonstrate your ability to communicate professionally and effectively.
✨Bring a Positive Attitude
A can-do attitude goes a long way! During the interview, express your enthusiasm for the role and the company. Share examples of how you've worked well in a team and contributed positively to your workplace. This will show that you're not just a fit for the job, but also for the company culture.
