Trainee Warranty Administrator in Preston

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we\’re committed to recognising the valuable contribution each person makes. That\’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Volkswagen Blackpool
Permanent Full time
Salary: £25,000
Hours: Monday – Friday 8am – 5pm
About The Role
Lookers Volkswagen are recruiting for a Warranty Administrator to join our Service Team.. You will play an important role in providing our customers with a personalized, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to demonstrate their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle.
This role is fundamental within our Aftersales department! Day-to-day you\’ll be responsible for processing warranty claims, ensuring all customer records are accurate and liaising with customers face-to-face, over the phone and via email. We are looking for an individual with a customer service or admin background \”serviced\” to perfection!
If you\’re passionate about customer service and thrive on representing an innovative brand, this role is made for you. You\’ll be part of a close-knit team, with full support from management to help you grow. This is a truly amazing role that will give the right person the chance to develop their career with a market leader!
Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months\’ full pay for maternity and adoption leave, and 2 weeks\’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life\’s most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.