Warranty Executive in Newcastle upon Tyne

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Tyneside Audi

Monday to Friday 8:00am - 5:00pm

Permanent Full Time – 42 hours per week

Salary: £28,000 - £32,000 per annum depending on experience

We are looking for a Warranty Executive to join our fantastic team over at our Tyneside Audi Dealership. You don’t have to currently be working as a Warranty Advisor; you could be a Service Advisor, Parts Advisor, or a Technician, looking for a change of path within the industry. Experience is not essential, as long as you have the drive and desire to succeed in the role and make a difference to the team. You will be provided with on‑site training and fully supported by the Warranty Team to achieve Warranty Executive Accreditation with Audi, making you an industry professional in your role.

Responsibilities

• Processing warranty/goodwill claims to manufacturer standards
• Assessing the quality and compliance of warranty job cards
• Invoicing
• Supporting with paint and body claims
• Chasing unpaid claims with the manufacturer
• Displaced parts management
• Liaising with manufacturers with claim discrepancies

Qualifications

We are looking for an individual with a technical background, preferably within the automotive industry, who possesses an attention to detail and strong organisational skills. Someone who can build strong and lasting relationships with your fellow colleagues and is comfortable communicating with people at all levels within the company and the manufacturer. It is essential you have strong IT skills and are able to easily navigate around the Microsoft packages.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life’s most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowering our people to bring their whole self to work and reach their full potential.