At a Glance
- Tasks: Deliver exceptional service and support to customers across various channels.
- Company: Lookers Motor Group Limited, a leading name in the automotive industry.
- Benefits: Competitive salary, training, and wellbeing initiatives for all employees.
- Other info: Exciting opportunities for growth within a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Lookers Motor Group Limited, based in Newcastle upon Tyne, is seeking Customer Advisors to join their expanding Customer Contact Centre. This role focuses on delivering exceptional service and support in customer engagement while handling inquiries across various communication channels.
Successful candidates will play a crucial role in driving bookings, while enjoying a comprehensive benefits package that includes competitive salary, training, and wellbeing initiatives.
Customer Experience Advisor - Booking & Aftercare in Newcastle upon Tyne employer: Lookers Motor Group Limited
Lookers Motor Group Limited is an outstanding employer, offering a vibrant work culture in Newcastle upon Tyne that prioritises employee wellbeing and development. As a Customer Experience Advisor, you will benefit from a competitive salary, extensive training opportunities, and a supportive environment that encourages personal growth and career advancement, making it a rewarding place to build your future.
Contact Details:
Lookers Motor Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Booking & Aftercare in Newcastle upon Tyne
✨Tip Number 1
Get to know Lookers Motor Group and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll be engaging with customers across various channels. Role-play with friends or family to get comfortable handling different types of inquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a negative customer experience into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Advisor - Booking & Aftercare in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering exceptional service. Share examples of how you've gone above and beyond for customers in the past – it really helps us understand your commitment to customer experience!
Tailor Your Application:Make sure to customise your application to fit the role of Customer Experience Advisor. Highlight relevant skills and experiences that align with the job description, especially those related to handling inquiries and driving bookings.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Lookers Motor Group Limited. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, you'll need to demonstrate your ability to handle inquiries and provide exceptional service. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Communication Channels
Since the role involves engaging with customers across various communication channels, practice how you would respond to inquiries via phone, email, and chat. Think about how to adapt your tone and style depending on the medium, and be ready to showcase your versatility during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you're not just interested in the job, but also in how you can grow within the company and contribute to its success.
