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- Tasks: Lead the aftersales team, ensuring exceptional customer service and high performance.
- Company: Top automotive retailer in the UK with a focus on people and career development.
- Benefits: Competitive salary, generous leave, health perks, and exclusive discounts.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience in premium automotive aftersales and team leadership required.
- Other info: Inclusive workplace with strong support for career growth and personal wellbeing.
The predicted salary is between 45000 - 55000 £ per year.
We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands, selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset and invest in a rewards and benefits package to support your career, wellbeing, and life outside of work.
Contract Type: Permanent Full Time
Hours: 44 hours per week, Monday to Friday 8am to 6pm
Salary: £45,000 to £55,000 per annum dependent on experience
Are you looking for a career-defining role and excited to be part of something new? We are seeking an ambitious and talented Service Manager to lead the aftersales team. As an Aftersales Manager, you will be a role model for customer service excellence, lead by example, and develop long-lasting relationships with customers while coaching the team to do the same. You will report into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed.
You will manage a busy and professional department, ensuring a consistently high level of performance. This includes day-to-day workshop operations, managing Technicians/Mechanics to maximise productivity, ensuring Service Advisors remain highly customer-focused, and achieving upselling targets with budget and KPI monitoring.
Responsibilities:- Assist in providing guidance, training and appraisals to the Service team to encourage a forward-thinking attitude and help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify shortfalls and implement plans to improve performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits:- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Critical illness cover for peace of mind during life's most challenging moments.
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please read our Privacy Notice so you understand how we may collect and use your data.
Aftersales Manager in Newcastle upon Tyne employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at companies you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they treat their customers. This will help you tailor your answers and show that you’re not just another candidate, but someone who truly aligns with their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and customer service experience, as these are key for an Aftersales Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Let’s make this happen together!
We think you need these skills to ace Aftersales Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in customer service and team leadership, as these are key for us. Use specific examples that showcase your achievements in similar roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the automotive industry and explain why you want to join our team. Be sure to mention how your skills align with our values and the responsibilities of the role.
Showcase Your Leadership Skills: As an Aftersales Manager, leading a team is crucial. In your application, provide examples of how you've successfully managed teams in the past. We want to see how you motivate and develop others to achieve their best.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Stuff
Make sure you understand the automotive industry, especially in aftersales. Brush up on key metrics like customer satisfaction scores and upselling targets. This knowledge will help you speak confidently about how you can contribute to the team.
✨Showcase Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing others. Highlight your ability to motivate and inspire your team to achieve their best.
✨Customer-Centric Mindset
Demonstrate your commitment to exceptional customer service. Be ready to discuss specific instances where you've gone above and beyond for customers. This role is all about building relationships, so show that you understand the importance of treating each customer as an individual.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and performance expectations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
