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- Tasks: Lead a dynamic team of Technicians & Apprentices in a fast-paced workshop environment.
- Company: Join one of the UK's top automotive retailers with a focus on people and innovation.
- Benefits: Competitive salary, generous leave, health perks, and exclusive discounts.
- Why this job: Advance your career with a world-renowned brand while making a real impact.
- Qualifications: Experience in workshop management and a passion for customer satisfaction.
- Other info: Enjoy ongoing training and a supportive work culture that celebrates success.
The predicted salary is between 37000 - 46660 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we are committed to recognising the valuable contribution each person makes. That is why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Mercedes-Benz of Gatwick
Contract type: Permanent, full-time
Working hours: 42 hours per week Monday-Friday
Salary: Up to £46,660 Including OTE (basic £37,000)
An exciting opportunity has become available here in Mercedes-Benz of Gatwick dealership, as we are on the lookout for an experienced Workshop Controller to join our dynamic team in our impressive facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career with a world renowned brand.
As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review and prioritise the daily workload. You will be a crucial part of our business and the Aftersales Department, reporting into our Aftersales Manager who will provide you with ongoing support to ensure that you have the tools needed to perform to the very best of your ability! Furthermore, you will also be able to do brand specific training which will enable you to progress within the motor trade industry.
The successful candidate for our Workshop Controller position will be responsible for the day to day running of the workshop, ensuring the service and repair technicians achieve their daily targets. Assisting the Service Manager in ensuring the department provides the best possible service to the customers and achieves agreed profits and retention levels. As part of your daily role you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.
- Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy
- Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
- You will also maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved and maintained within the workshop and surrounding areas
- Liaising with colleagues and other departments to ensure a top quality service for customers
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
- Assisting with technical challenges by going above and beyond to support the team and writing technical reports
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Health & Wellbeing: Eyecare vouchers, Smart Health – 24/7 access to GP services, Dental insurance, Optional critical illness cover
- Financial Wellbeing: MyView PayNow, Free will writing services, Flexible life assurance options
- Leisure & Lifestyle: Discounted gym memberships, Travel insurance, Access to home and technology vouchers, and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice.
Workshop Controller in London employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, attend workshops, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Mercedes-Benz of Gatwick tick, and be ready to discuss how your experience as a Workshop Controller aligns with their goals.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully managed a workshop, motivated a team, or improved customer satisfaction. Real-life stories make you memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at Mercedes-Benz of Gatwick.
We think you need these skills to ace Workshop Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in supervising teams and managing workloads, as well as any specific automotive industry knowledge you have. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've motivated teams or improved customer satisfaction in previous roles. Let us know why you’re the perfect fit!
Showcase Your Technical Skills: As a Workshop Controller, technical expertise is key. Make sure to mention any relevant qualifications or training you’ve completed. If you’ve tackled complex repairs or led successful projects, we want to hear about it!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s straightforward and ensures your application gets to the right people quickly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Mercedes-Benz of Gatwick and its values. Understand their commitment to customer satisfaction and how they support their employees. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be supervising a team. Be prepared to discuss your previous experience in leading teams, motivating staff, and managing workloads. Use specific examples to illustrate how you've successfully handled challenges in the past, as this will demonstrate your capability for the role.
✨Prepare for Technical Questions
Expect questions related to workshop management, health and safety compliance, and technical challenges. Brush up on your knowledge of automotive repair processes and be ready to discuss how you would ensure high standards are maintained in the workshop. This will show that you have the technical expertise needed for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your career goals.