At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and lifestyle.
- Other info: Opportunities for progression and continuous training available.
- Why this job: Join a friendly team and grow your career in the exciting automotive industry.
- Qualifications: Experience in customer service and a passion for cars is essential.
The predicted salary is between 32000 - 38000 € per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Battersea Volkswagen is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high‑volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customer’s car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first‑class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Health & Wellbeing: Eyecare vouchers to help cover vision care needs, Smart Health – 24/7 access to GP services to support your mental and physical wellbeing, Dental insurance for everyday dental care and unexpected treatments, Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app, Free will writing services to help plan for the future, Flexible life assurance options and partner life assurance for added protection
- Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle, Travel insurance to help you explore with confidence, Access to home and technology vouchers, Byond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor in London employer: Lookers Motor Group Limited
At Battersea Volkswagen, we pride ourselves on being one of the UK's top automotive retailers, where our people are our greatest asset. We offer a competitive salary with uncapped earnings potential, generous annual leave, and a comprehensive benefits package that supports your career growth and wellbeing. Our inclusive work culture fosters teamwork and personal development, making it an ideal environment for those passionate about delivering exceptional customer service in the automotive industry.
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in London
✨Tip Number 1
Get to know the company! Research Battersea Volkswagen and understand their values, culture, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers and colleagues alike. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Battersea Volkswagen.
We think you need these skills to ace Service Advisor in London
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars and customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their automotive needs.
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in the automotive industry and showcase your communication skills. We love seeing how your background fits with what we do!
Be Clear and Concise:In your written application, keep things clear and to the point. Use straightforward language to explain your experience and skills. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Battersea Volkswagen and its values. Understand their commitment to customer service and how they support their employees. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you’ve explained technical information clearly or resolved customer issues successfully.
✨Demonstrate Your Passion for Cars
Make sure to express your enthusiasm for the automotive industry during the interview. Share any relevant experiences or knowledge about cars that could set you apart from other candidates. This shows you’re not just looking for a job, but you genuinely care about the field.
✨Prepare for Role-Specific Questions
Anticipate questions related to booking services, managing customer records, and upselling products. Think about how you would handle high-pressure situations, like managing a busy schedule or dealing with difficult customers, and be ready to discuss these scenarios.
