At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on people and career growth.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and lifestyle.
- Other info: Continuous training and progression opportunities in a supportive work culture.
- Why this job: Join a dynamic team and make a real impact in customer service within the automotive industry.
- Qualifications: Experience in a similar role and a passion for cars and customer service.
The predicted salary is between 32000 - 32000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Hamilton Audi is recruiting for an experienced and dedicated Senior Service Advisor to join our Aftersales Team on site. On joining our friendly aftersales team you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Senior Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Senior Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Byond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Equal Opportunities
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Senior Service Advisor in Hamilton employer: Lookers Motor Group Limited
Hamilton Audi is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive salary package with uncapped earnings potential and generous benefits. Our vibrant work culture fosters teamwork and personal development, with continuous training opportunities and a commitment to celebrating success at all levels. Located in a dynamic automotive environment, we provide a supportive atmosphere where your passion for customer service and cars can truly thrive.
Contact Details:
Lookers Motor Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Hamilton
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Senior Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and technical knowledge. We recommend role-playing with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Show off your passion for cars and customer service during interviews! Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares about delivering a first-class experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Hamilton Audi.
We think you need these skills to ace Senior Service Advisor in Hamilton
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let your love for cars and customer service shine through! Share any relevant experiences that highlight your enthusiasm for the automotive industry and how you can contribute to our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Senior Service Advisor role. Highlight your previous experience in similar positions and any specific skills that match the job description, like communication and technical knowledge.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Hamilton Audi.
How to prepare for a job interview at Lookers Motor Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hamilton Audi and its values. Understand their commitment to customer service and how they support their employees. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Senior Service Advisor, communication is key. Prepare examples from your past experiences where you've successfully built rapport with customers or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of automotive systems and any relevant software like Kerridge or ADP. Be ready to discuss how you would explain technical information to customers in a simple way. This will highlight your expertise and ability to connect with clients.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
