At a Glance
- Tasks: Lead the aftersales team and ensure exceptional customer service.
- Company: Top automotive retailer in the UK with a focus on people and culture.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and lifestyle.
- Other info: Great career development opportunities and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Experience in premium automotive aftersales and team leadership required.
The predicted salary is between 42000 - 58000 € per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we are committed to recognising the valuable contribution each person makes. That is why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Full Time, Permanent
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: Up to £70,000 OTE (including basic up to £50,000 - £55,000, plus bonus) Depending on Experience
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Aftersales Manager to lead the aftersales team.
As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for Service Advisors, Technicians, and the Parts team. This is an opportunity not to be missed!
You will be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day-to-day running of the Workshop, managing the Technicians/Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer-focused and achieve upselling targets to budget and KPI monitoring.
Responsibilities:
- Assist in providing guidance, training, and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Health & Wellbeing: Eyecare vouchers to help cover vision care needs, Smart Health – 24/7 access to GP services to support your mental and physical wellbeing, Dental insurance for everyday dental care and unexpected treatments, Optional critical illness cover for peace of mind during life's most challenging moments.
- Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app, Free will writing services to help plan for the future, Flexible life assurance options and partner life assurance for added protection.
- Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle, Travel insurance to help you explore with confidence, Access to home and technology vouchers, bYond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Aftersales Manager in Glasgow employer: Lookers Motor Group Limited
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to employee development and wellbeing. Our Glasgow location offers a vibrant work culture with competitive salaries, generous benefits, and ample opportunities for career progression, all while fostering an inclusive environment where every team member can thrive and contribute to exceptional customer service.
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they treat their customers. This will help you tailor your answers and show that you're a perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and skills. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Aftersales Manager in Glasgow
Some tips for your application 🫡
Show Your Passion for Aftersales:When writing your application, let us see your enthusiasm for the aftersales sector. Share specific examples of how you've delivered exceptional customer service and led teams to success in previous roles.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Aftersales Manager role. Highlight relevant experience, skills, and achievements that align with what we're looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary and avoid jargon. We appreciate straightforward communication that gets right to the heart of your qualifications and experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you receive updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specific role of an Aftersales Manager. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and developed team members. Highlight how you’ve improved customer satisfaction and achieved targets, as this aligns with what they’re looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the company's approach to aftersales, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
