At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on career development.
- Benefits: Competitive salary, generous leave, enhanced family leave, and tech discounts.
- Other info: Opportunities for career progression and a supportive work culture.
- Why this job: Join a friendly team and grow your skills in the automotive industry.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a range of new and used vehicles from over 150 dealerships across the UK and Ireland. We invest in a rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Chelmsford Land Rover is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help develop your knowledge and experience alongside the team, allowing you to grow your skills and establish a strong career within the industry.
Responsibilities
- Booking MOTs, services and other repair work for customers.
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer.
- Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
- Managing a high-volume of customers daily as well as telephone calls and online booking queries.
- Informing customers of turnaround times and ensuring effective communication while a car is in the workshop.
- Maintaining accurate customer records and updating the systems when bookings are made.
As a Service Advisor you must be energetic, with a warm personality and a passion for delivering a first-class customer experience. You should have excellent communication skills and the ability to explain technical information clearly. Previous experience using Kerridge / ADP would be advantageous, as well as knowledge of other essential dealer systems. You should be able to work both as part of a team and independently. We encourage applicants with experience in similar automotive roles and a passion for customer service and cars. If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Senior Service Advisor in Essex employer: Lookers Motor Group Limited
As one of the UK's leading automotive retailers, we offer a vibrant work culture at our Chelmsford Land Rover dealership, where teamwork and exceptional customer service are at the heart of what we do. Our commitment to employee growth is evident through structured pay scales, generous annual leave, and enhanced family leave policies, ensuring that you can thrive both professionally and personally. Join us to be part of a supportive environment that values your contributions and fosters career development in the dynamic automotive industry.
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at or know about Chelmsford Land Rover. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the company and its services. Show us that you’re not just another candidate; demonstrate your passion for delivering top-notch customer service and your understanding of the automotive world.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to explain technical stuff clearly. Role-play with a friend or family member to get comfortable talking about cars and services in a way that anyone can understand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Chelmsford Land Rover.
We think you need these skills to ace Senior Service Advisor in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in customer service and any automotive experience to show us you’re the right fit for our team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about the role of Service Advisor. Share specific examples of how you've delivered excellent customer service in the past, and let your personality shine through!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use straightforward language and avoid jargon, so we can easily see how you’d connect with customers and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our Talent Acquisition Team.
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding the brands and services offered by the company. Familiarise yourself with common customer queries and how to address them effectively.
✨Show Off Your Communication Skills
Since this role requires exceptional communication, practice explaining technical information in a clear and friendly manner. You might even want to role-play with a friend to get comfortable with potential customer scenarios.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team during the interview. Share examples of how you've collaborated with colleagues in the past to achieve common goals, especially in high-pressure situations.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the company. You could ask about the team dynamics or opportunities for professional development within the aftersales department.
