At a Glance
- Tasks: Lead the online customer experience and optimise digital performance.
- Company: Join a forward-thinking automotive company with a focus on digital innovation.
- Benefits: Competitive salary, generous leave, health perks, and flexible working options.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Shape exceptional digital experiences and drive real impact in a dynamic environment.
- Qualifications: Proven leadership in digital roles and a strong data-driven mindset.
The predicted salary is between 50000 - 65000 £ per year.
Hybrid - with travel as required
Salary - Competitive
Contract: Permanent, Full-Time
What You'll Be Responsible For
- Owning Digital Experience & Performance
- Lead the end‑to‑end online customer experience (CX) across our website
- Champion digital performance, using insight and analytics to drive optimisation
- Deliver a continuous test‑and‑learn CRO strategy to maximise conversion and value
- Leading SEO, Content & Platform Integrity
- Champion technical SEO governance and best practice across the platform
- Define a customer‑led, SEO‑driven content strategy with marketing
- Ensure all content aligns with OEM brand standards and business priorities
- Optimising Commercial Performance
- Enhance vehicle merchandising and stock visibility online
- Improve how vehicles are presented to drive engagement and conversion
- Work cross‑functionally to maximise commercial impact and performance
- Unlocking Value Through Data & Insight
- Build a robust suite of digital performance insights
- Translate data into clear, prioritised actions that improve engagement, conversion and ROI
What We're Looking For!
- Proven leadership experience in product marketing, digital product, UX, or optimisation roles
- Strong background in ecommerce or omnichannel retail (automotive helpful but not essential)
- Comfortable collaborating with engineering, product and marketing teams
- Highly data‑driven, with a track record of delivering measurable results
- A customer‑first mindset with a passion for exceptional digital experiences
- Ability to thrive in a fast‑paced, delivery‑focused environment
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Head Of Digital Experience in Essex employer: Lookers Motor Group Limited
As a leading employer in the automotive sector, we offer a dynamic and inclusive work environment that prioritises employee growth and well-being. Our competitive salaries, generous leave policies, and comprehensive health benefits reflect our commitment to supporting our team members both personally and professionally. With a focus on innovation and collaboration, particularly in our hybrid working model, we empower our employees to excel in their roles while enjoying a fulfilling work-life balance.
Contact Details:
Lookers Motor Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Digital Experience in Essex
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your best work. This is your chance to shine and demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in digital experience and performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Head Of Digital Experience in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Digital Experience role. Highlight your leadership experience in product marketing and digital optimisation, and don’t forget to showcase any relevant ecommerce or omnichannel retail experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating exceptional digital experiences and how your data-driven mindset can drive our digital performance. Keep it engaging and personal!
Showcase Your Achievements:When detailing your past roles, focus on measurable results. Share specific examples of how you've improved engagement, conversion rates, or ROI in previous positions. Numbers speak louder than words!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Digital Experience Inside Out
Make sure you’re well-versed in the latest trends and best practices in digital experience and performance. Brush up on your knowledge of customer experience (CX) strategies, as well as conversion rate optimisation (CRO) techniques. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Data-Driven Mindset
Prepare to discuss how you've used data and analytics to drive decisions in your previous roles. Bring examples of how you've translated insights into actionable strategies that improved engagement and conversion rates. This will demonstrate your ability to unlock value through data, which is crucial for this position.
✨Highlight Your Collaborative Spirit
This role requires working closely with engineering, product, and marketing teams. Be ready to share examples of successful cross-functional projects you've led or contributed to. Emphasising your collaborative skills will show that you can thrive in a fast-paced environment and drive results together with others.
✨Prepare Questions That Matter
Think about insightful questions to ask during the interview that reflect your understanding of the company’s goals and challenges. For instance, inquire about their current digital performance strategies or how they measure success in customer experience. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
