At a Glance
- Tasks: Lead the transformation of customer experience across digital and physical touchpoints.
- Company: Top automotive retailer in the UK with a focus on people and innovation.
- Benefits: Competitive salary, comprehensive rewards package, and support for career and wellbeing.
- Other info: Hybrid role with opportunities for travel and professional growth.
- Why this job: Be a visionary in shaping the future of customer experience in the automotive industry.
- Qualifications: Experience in customer experience management and a passion for digital transformation.
The predicted salary is between 60000 - 80000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Are you ready to Drive the Future of Digital Customer Experience? Lookers Motor Group is on an exciting transformation journey and we’re looking for a visionary Head of Customer Experience to take our online presence to the next level. The Head of Customer Experience leads the end-to-end customer experience at Lookers, from first digital touchpoint to post-purchase hand‑off, taking a lead role in transforming, modernising and improving how customers experience Lookers.
This role is accountable for converting customer intent into commercial opportunity, with particular focus on building a progressive customer‑first experience and closing the gap between online and showroom experience. The role champions the customer and drives insight‑led customer journeys. The person in it must be as comfortable optimising onsite experience design as they are in a product roadmap session.
What You'll Be Responsible For:
- Website Product
Head Of Customer Experience in Essex employer: Lookers Motor Group Limited
Lookers Motor Group is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive rewards and benefits package tailored to support both career advancement and personal life. With a dynamic work culture that fosters innovation and collaboration, particularly in the exciting role of Head of Customer Experience, employees are empowered to lead transformative initiatives that enhance customer journeys across digital and physical platforms. Located at the heart of the UK's automotive retail sector, Lookers provides unique opportunities for professional development and the chance to make a significant impact in a rapidly evolving industry.
Contact Details:
Lookers Motor Group Limited Recruitment Team
