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- Tasks: Lead and enhance aftersales strategies for Lookers Mercedes-Benz across the UK.
- Company: Lookers Motor Group is a top automotive retailer in the UK, known for quality service.
- Benefits: Enjoy competitive pay, generous leave, health perks, and exclusive discounts.
- Other info: Remote role with opportunities for career development and training.
- Why this job: Join a thriving team focused on customer satisfaction and personal growth.
- Qualifications: Management experience in a fast-paced motor dealership is essential.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Divisional Aftersales Director role at Lookers Motor Group Limited
Join to apply for the Divisional Aftersales Director role at Lookers Motor Group Limited
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Lookers Mercedes-Benz
Remote role working with our Mercedes-Benz sites Nationwide.
Lookers Mercedes-Benz have an outstanding reputation within the Automotive industry for delivering exceptional service and providing quality vehicles. Our people are our most valuable asset and are at the very heart of our every success!
GBP £40,000.00/Yr.
Overview
Lookers Mercedes-Benz
Remote role working with our Mercedes-Benz sites Nationwide.
Lookers Mercedes-Benz have an outstanding reputation within the Automotive industry for delivering exceptional service and providing quality vehicles. Our people are our most valuable asset and are at the very heart of our every success!
A rare and exciting opportunity has become available for a driven and talented leader to join our team as a Divisional Aftersales Development Director.
Your role will involve working with our divisional Aftersales teams to ensure that the Group Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our divisional management as well as site management teams to drive divisional performance improvement.
Responsibilities
- Conducting performance reviews with the dealership management teams; focusing on key performance metrics, identifying actions plans when required
- Sharing Mercedes-Benz\’s best practice, initiatives, and ideas with other divisions as well as internally within the brand
- Assessing training and coaching requirements and facilitating necessary training where required
- Working closely with provider partners to ensure the correct level of interaction required to achieve desired budgets and performance
- Supporting the Service teams in understanding Lookers defined compliant service process within a core focus on great customer outcomes
- Ensuring the business is focused on the right measures of efficiency, cost-control, productivity, and profitability of the aftersales departments as well as monitoring trends within the industry
- Support in the growth of leaders of the future
This is a fantastic opportunity for the right person to show us their talents, take on a new and exciting challenge within the Aftersales space as well as embrace our thriving organisation.
Qualifications
We are looking for a candidate who has experience within a management position, has worked within the aftersales space of a fast-paced and proactive motor dealership.
We are on the hunt for someone who has exceptional interpersonal and communication abilities; where they can effectively build relationships and draw the best performance from their colleagues. In addition, someone who has proven track record of performance improvement.
Our Divisional Aftersales Development Director will be a real go-getter with a positive can-do attitude. As a representative of Lookers Mercedes-Benz, we are looking for someone who can act as trustworthy ambassador of the Mercedes-Benz brand values as well as support the Mercedes-Benz brand strategy.
We\’re anticipating a high volume of applications for this role so, if this sounds like your ideal position, apply today!
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life\’s most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Motor Vehicle Manufacturing
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Divisional Aftersales Director employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Aftersales Director
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand values and their aftersales strategy. Understanding their approach will help you align your experience and demonstrate how you can contribute to their goals during discussions.
✨Tip Number 2
Network with current or former employees of Lookers Motor Group, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples of how you've driven performance improvement in previous roles. Be ready to discuss metrics and outcomes that showcase your leadership skills and ability to enhance customer satisfaction.
✨Tip Number 4
Stay updated on industry trends and challenges within the automotive sector. Being knowledgeable about current issues will allow you to engage in meaningful conversations and demonstrate your proactive approach to problem-solving.
We think you need these skills to ace Divisional Aftersales Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management and leadership roles. Use specific examples that demonstrate your ability to drive performance improvement and build strong relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of Lookers Mercedes-Benz's values. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Key Achievements: In your application, focus on quantifiable achievements from your previous roles. For instance, mention any successful initiatives you led that improved customer satisfaction or increased profitability in aftersales.
Showcase Interpersonal Skills: Given the emphasis on communication and relationship-building in the role, provide examples of how you've effectively collaborated with teams or stakeholders in past positions. This will demonstrate your fit for the company culture.
How to prepare for a job interview at Lookers Motor Group Limited
✨Understand the Company Culture
Before your interview, take some time to research Lookers Motor Group Limited and their values. Understanding their commitment to exceptional service and quality vehicles will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Divisional Aftersales Director, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, improved performance, or implemented effective strategies.
✨Prepare for Performance Metrics Discussion
Since the role involves conducting performance reviews, be ready to discuss key performance metrics relevant to aftersales. Familiarise yourself with industry standards and be prepared to share how you've used metrics to drive improvement in previous roles.
✨Emphasise Interpersonal Skills
Given the importance of building relationships within the team and with partners, highlight your interpersonal and communication skills. Share specific instances where your ability to connect with others has led to successful outcomes.