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For Companies At a Glance
- Tasks: Deliver exceptional customer service and coordinate bookings in a fast-paced environment.
- Company: Lookers is a leading UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive salary, uncapped earnings, and comprehensive training opportunities.
- Why this job: Join a dynamic team focused on excellence and employee well-being while making a real impact.
- Qualifications: Exceptional communication skills and a customer-first approach are essential.
- Other info: Flexible working hours with weekend shifts required; supportive workplace culture.
The predicted salary is between 17600 - 26400 £ per year.
Job Vacancy: Customer Advisor – Contact Centre
Location: Office-based, Newcastle
Salary: £22,000 basic, with an OTE of £30,000 per year (uncapped)
Hours: 40 hours per week on a rota basis, Monday to Sunday
About The Role
Are you passionate about delivering exceptional customer service? Join Lookers as a Customer Advisor and become part of a dynamic, forward-thinking team. You’ll play a pivotal role in ensuring our customers receive the world-class experience they expect from our brands while collaborating with our dealership sales and aftersales teams to drive bookings, appointments, and build lasting relationships.
Key Responsibilities
- Coordinate service, MOT, and maintenance bookings, engaging with customers to secure repeat business and uncover opportunities.
- Handle inbound and outbound calls, as well as customer sales enquiries via email and live chat, ensuring swift and professional responses.
- Build strong relationships with customers while adhering to all brand and manufacturer standards.
- Maximise efficiency and deliver a seamless customer journey using Lookers’ technology platforms.
Skills & Competencies
- Exceptional communication skills, with a customer-first approach.
- Strong teamworking abilities, alongside effective organisation and time management.
- Confidence working in a fast-paced, target-driven environment.
What We Offer
- Competitive salary with uncapped earning potential (OTE up to £30,000).
- Comprehensive training and development opportunities, with room to grow within Lookers and beyond.
- A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.
Working Hours
Our Contact Centres Operate:
- Monday to Friday: 8:00 am – 7:00 pm
- Saturday: 9:00 am – 5:00 pm
- Sunday & Bank Holidays: 10:00 am – 4:00 pm
Shifts are scheduled on a rota basis, with any changes communicated at least one month in advance. Weekend working is required for two weekends per month.
Why Lookers?
At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Customer Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Lookers' brand values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing common customer scenarios can help you feel more confident and prepared to showcase your ability to provide exceptional service.
✨Tip Number 3
Network with current or former employees of Lookers. They can provide valuable insights into the company culture and expectations, which can give you an edge in understanding what they look for in a Customer Advisor.
✨Tip Number 4
Be ready to discuss your experience in a fast-paced environment. Prepare examples that highlight your ability to manage time effectively and work collaboratively within a team, as these are key competencies for the role.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Advisor role. Emphasise your customer service experience, communication skills, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Lookers' values. Mention specific examples of how you've delivered exceptional service in previous roles.
Highlight Key Competencies: In your application, focus on key competencies mentioned in the job description, such as teamwork, organisation, and time management. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lookers Motor Group Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's requirements.
✨Demonstrate Strong Communication Skills
Since the role involves handling inbound and outbound calls, practice clear and concise communication. During the interview, focus on how you articulate your thoughts and ensure you listen actively to any questions asked.
✨Highlight Teamwork and Organisation
Discuss your ability to work effectively in a team and manage your time efficiently. Provide examples of how you've collaborated with others to achieve a common goal, especially in a fast-paced environment.
✨Familiarise Yourself with Lookers' Values
Research Lookers Motor Group and understand their commitment to customer satisfaction and employee well-being. Mention how your personal values align with theirs during the interview to show that you're a good cultural fit.
