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- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on people and innovation.
- Benefits: Competitive salary, bonuses, generous leave, and health perks.
- Why this job: Join a dynamic team and enhance your career in the automotive industry.
- Qualifications: Experience in customer service and a passion for cars required.
- Other info: Ongoing training and excellent career growth opportunities await you.
The predicted salary is between 29000 - 35000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Crewe BMW/MINI
42 Hours. Monday‑Friday 8am to 5.30pm
Salary: £29,000 per annum plus bonus up to £6,000
Lookers Crewe BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team and our friendly Service Manager, Matt. With ongoing investment in the dealership to transform it into a state‑of‑the‑art showroom, Crewe BMW is the place to be.
As a Service Advisor at BMW, you will benefit from continuous training opportunities through our in‑house brand development, as well as learning from our current Service Manager.
Responsibilities:- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high‑volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor in Crewe employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Crewe
✨Tip Number 1
Get to know the company! Research Lookers Crewe BMW and understand their values, culture, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain technical stuff clearly and build rapport with customers. Role-play with a friend or family member to get comfortable with these conversations.
✨Tip Number 3
Show off your passion for cars! Whether it's sharing your favourite models or discussing recent automotive trends, let your enthusiasm shine through during interviews. It’ll make you stand out as a candidate who truly cares about the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Lookers team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor in Crewe
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your love for cars shine through! Share any relevant experiences or stories that highlight your enthusiasm for the automotive industry. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional customer experience.
Tailor Your Application: Make sure to customise your application to match the role of Service Advisor. Highlight your previous experience in similar roles and how it aligns with our expectations. Use keywords from the job description to show us you understand what we’re looking for!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon unless it’s relevant, and make sure to explain any technical terms in a way that’s easy to understand. This will demonstrate your ability to communicate effectively with customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Lookers Crewe BMW!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding BMW and MINI. Familiarise yourself with common service procedures, warranty cover, and upselling techniques. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully built rapport and provided excellent customer service in previous roles. Think about specific situations where you turned a challenging customer interaction into a positive experience.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and concisely, especially when explaining technical information. This will help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask the interviewer about the dealership, team dynamics, or training opportunities. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.