Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Examine warranty claims and ensure maximum returns for repairs.
- Company: Top automotive retailer in the UK with a supportive culture.
- Benefits: Competitive salary, generous leave, health perks, and discounts.
- Why this job: Join a friendly team and make a real impact in the automotive industry.
- Qualifications: Technical background in automotive and strong organisational skills.
- Other info: Great career development opportunities and a fun work environment.
The predicted salary is between 24000 - 28800 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
We are looking for a Warranty Advisor with experience in automotive warranty claims and processes to join the fantastic team at our Vauxhall and Kia dealership in Chester. The role is based within our Aftersales Department and you will be part of an enthusiastic and friendly team that will support and guide you through your new role.
Contract Type: Permanent, full‑time
Salary: £28,000 to £32,000 per annum (depending on experience)
Hours: Monday to Friday, 8am to 5pm (flexibility with start/finish times)
Responsibilities:
- Examine completed warranty repair orders
- Prepare claim forms and supporting material
- Ensure maximum return from the manufacturer – for all warranty work including the issue of credit notes and associated paperwork
- Review warranty reporting systems with the line manager to identify improvements and administer warranty policy in the best interests of the dealership, manufacturer, and customer
- Input manufacturer warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule
- Keep accurate records of warranty submissions, credits, rejections and customer contributions toward goodwill claims
Qualifications and Experience:
We are looking for an individual with a technical background in the automotive industry. You will possess attention to detail and strong organisational skills; this is essential when prioritising and scheduling work appropriately. You will also be great at talking to customers and showcase a friendly but professional manner, and be able to build strong and lasting relationships with your fellow colleagues. Essential IT skills – ability to navigate the Microsoft Office packages easily.
Benefits:
Core Benefits:
- Competitive salaries with structured pay scales and progression
- Generous annual leave increasing with length of service
- Enhanced family leave – 6 months’ full pay for maternity and adoption, 2 weeks’ full pay for paternity
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers
- Smart Health – 24/7 access to GP services
- Dental insurance
- Critical illness cover
Financial Wellbeing:
- MyView PayNow – access to part of pay as you earn, with tracking features
- Free will writing services
- Flexible life assurance options and partner life assurance
Leisure & Lifestyle:
- Discounted gym memberships
- Travel insurance
- Access to home and technology vouchers
- Beyond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, employment checks will be conducted prior to your commencement. Offers are subject to a 6‑month probation period from the start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights.
Warranty Advisor in Chester employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Advisor in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your warranty knowledge. Be ready to discuss specific claims processes and how you’ve handled them in the past. Show them you know your stuff!
✨Tip Number 3
Don’t just apply anywhere; focus on our website! We’re always looking for passionate individuals like you to join our team. Plus, applying directly shows your enthusiasm for the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows you’re keen and professional, which is exactly what we love to see.
We think you need these skills to ace Warranty Advisor in Chester
Some tips for your application 🫡
Show Your Passion for Automotive: When writing your application, let your love for the automotive industry shine through! Share any relevant experiences or stories that highlight your enthusiasm for cars and customer service.
Be Detail-Oriented: Since the role requires attention to detail, make sure your application is free from typos and errors. Double-check your documents and ensure everything is clear and well-organised, just like you would with warranty claims!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Warranty Advisor role. Highlight your relevant experience in warranty claims and how it aligns with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills and experience right where we can see them!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Warranty Stuff
Brush up on your knowledge of automotive warranty claims and processes. Familiarise yourself with common issues and solutions, as well as the specific warranty policies of the brands they represent. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Show Off Your Organisational Skills
Since attention to detail and strong organisational skills are key for this role, prepare examples from your past experience where you successfully managed multiple tasks or improved a process. Be ready to discuss how you prioritise work and keep accurate records, as this will resonate well with the interviewers.
✨Be Customer-Centric
As a Warranty Advisor, you'll need to interact with customers regularly. Think of instances where you've provided excellent customer service or resolved conflicts effectively. Highlighting your ability to build strong relationships will demonstrate that you can handle customer interactions with professionalism and friendliness.
✨Get Familiar with Their Culture
Research the company’s values and culture before the interview. They pride themselves on their people and inclusivity, so be prepared to discuss how you align with these values. Showing that you’re a good fit for their team will make a positive impression and could set you apart from other candidates.
