At a Glance
- Tasks: Lead the online customer experience and optimise digital performance.
- Company: Join a forward-thinking automotive company with a focus on digital innovation.
- Benefits: Competitive salary, generous leave, health perks, and lifestyle discounts.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Make a real impact on customer experiences in a fast-paced environment.
- Qualifications: Proven leadership in digital roles and a passion for exceptional online experiences.
The predicted salary is between 50000 - 65000 £ per year.
What You'll Be Responsible For
- Owning Digital Experience & Performance
- Lead the end‑to‑end online customer experience (CX) across our website
- Champion digital performance, using insight and analytics to drive optimisation
- Deliver a continuous test‑and‑learn CRO strategy to maximise conversion and value
- Leading SEO, Content & Platform Integrity
- Champion technical SEO governance and best practice across the platform
- Define a customer‑led, SEO‑driven content strategy with marketing
- Ensure all content aligns with OEM brand standards and business priorities
- Optimising Commercial Performance
- Enhance vehicle merchandising and stock visibility online
- Improve how vehicles are presented to drive engagement and conversion
- Work cross‑functionally to maximise commercial impact and performance
- Unlocking Value Through Data & Insight
- Build a robust suite of digital performance insights
- Translate data into clear, prioritised actions that improve engagement, conversion and ROI
What We're Looking For!
- Proven leadership experience in product marketing, digital product, UX, or optimisation roles
- Strong background in ecommerce or omnichannel retail (automotive helpful but not essential)
- Comfortable collaborating with engineering, product and marketing teams
- Highly data‑driven, with a track record of delivering measurable results
- A customer‑first mindset with a passion for exceptional digital experiences
- Ability to thrive in a fast‑paced, delivery‑focused environment
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Head Of Digital Experience in Chelmsford employer: Lookers Motor Group Limited
As a leading employer in the automotive sector, we offer a dynamic and inclusive work environment that prioritises employee growth and well-being. Our competitive salaries, generous leave policies, and comprehensive health benefits reflect our commitment to supporting our team members both personally and professionally. With a focus on innovation and collaboration, we empower our employees to drive exceptional digital experiences while enjoying unique perks like discounted gym memberships and flexible life assurance options.
Contact Details:
Lookers Motor Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Digital Experience in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your achievements in digital experience and performance. This is your chance to showcase what you can bring to the table beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to digital experience and optimisation. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact in the digital space.
We think you need these skills to ace Head Of Digital Experience in Chelmsford
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your leadership experience in digital product or optimisation roles. We want to see how you've driven results in the past, so don’t hold back on those achievements!
Be Data-Driven:Since we're all about insights and analytics, include specific examples of how you've used data to improve customer experiences or boost conversion rates. This will show us that you have the analytical mindset we’re looking for.
Tailor Your Content Strategy:Craft your application to reflect a customer-led, SEO-driven approach. Mention any relevant strategies you've implemented that align with brand standards and business priorities, as this is key to what we do at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Digital Experience Inside Out
Make sure you’re well-versed in the latest trends and best practices in digital experience and performance. Brush up on your knowledge of customer experience (CX) strategies, as well as conversion rate optimisation (CRO) techniques. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Showcase Your Data-Driven Mindset
Prepare to discuss how you've used data and analytics to drive decisions in previous roles. Bring examples of how you’ve translated insights into actionable strategies that improved engagement and conversion rates. This will demonstrate your ability to unlock value through data, which is crucial for this position.
✨Highlight Your Collaborative Spirit
Since the role involves working cross-functionally with engineering, product, and marketing teams, be ready to share experiences where you successfully collaborated with diverse teams. Emphasise your communication skills and how you foster teamwork to achieve common goals.
✨Prepare Questions That Show Your Passion
Think of insightful questions to ask about the company’s current digital strategies and future plans. This not only shows your genuine interest in the role but also gives you a chance to assess if the company aligns with your values and career aspirations.
